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Business:  Hiab
Job Function:  Service
Location: 

Melbourne, VIC, AU

Field Service Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

Based in Melbourne and reporting to the Workshop Supervisor. The purpose of the job is to Service, Repair & maintenance of Cranes, Tailgates, Hook lifts, Moffett forklifts, and other hydraulic mechanical equipment. Ability to provide convenient assistance to customers through a field service vehicle.

What you’ll need to succeed:

What you will be doing:

  • Care & Maintenance of Service Vehicles
  • Ensure arrival to site is on time
  • Assist with finishing jobs, on time, to the Hiab standard
  • Maintain continual compliance with OH & S requirements of Industry Standards
  • Address any non-compliance with immediate action
  • Report any incidences of non-compliance to relevant manager
  • Communicate reports to customers in a professional manner
  • Well-presented appearance including overalls and work wear
  • Supervising apprentices working on jobs
  • Showing and guiding apprentices in good work practices / safe work practices.
  • Being able to fault find unsupervised
  • To be able to test & understand hydraulic & electrical circuits
  • To  be able to strip & rebuild mechanical components e.g. winch

To be successful in this role you will have:

  • Formal trade qualification (vehicle mechanic, heavy vehicle mechanic, diesel mechanic, Fitter & or Turner)
  • Previous experience in a similar role
  • Experience working unsupervised
  • Experience in the mechanical handling, port or industrial operations industry sector
  • Customer relationship skills
  • Customer service skills
  • Good computer skills
  • Effective time management skills
  • Sound analytical and numeracy skills
  • Strong communication skills (written and verbal)
  • Excellent interpersonal skills (ability to deal with all stakeholders in the business)
  • Customer orientated and relationship building
  • Team player
  • Motivating and inspiring people
  • Excellent work ethic
  • Ability to participate in all training and development programs
  • Ability to get things done
  • Cultural sensitivity and adaptability

Salary for the role is negotiable depending on experience. This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.

This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.

You will be part of:

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV.

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com