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Business:  Hiab
Job Function:  Service
Location: 

Madrid, ES

Service Support Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

Together, we keep everyday life moving to build a better tomorrow.

 

Join Hiab’s journey – to inspire and shape the future of intelligent load handling

 

Hiab is looking for a Service Support Specialist, who will be responsible for: 

 

  • Processes finalized service orders to invoice accurately and on time 
  • Responsible for daily customer service
  • Logistic coordination with transport companies for new equipment and spare parts
  • SAP spare parts key user.

 

This role is reporting to the Services and ASTS Manager and it is located in Madrid, Spain.

Key accountabilities:

 

  • Acts as the customer's primary contact (F2F, phone, e-mail)
  • Captures the description of the problem, escalates if necessary
  • Creates, estimates and prepares spare parts and accessories offers
  • Prepares and finalizes service orders to invoice accurately and on time
  • Close cooperation with other departments in the country for backup
  • Acts as an administrator for certificates and permits 
  • Responsible for SAP maintenance relating to spare parts (creates new local part numbers, extends part numbers, etc.)
  • Responsible for invoicing to dealers and end customers. Follow-up of the invoice payment in cooperation with the accounting
  • Warranty support for customers. Follow-up of customer feedback on warranty claims and services provided by partners
  • Continuously learn about the new SAP process, monthly SAP key user meetings, new products
  • Manage Purchase Orders and invoices in Basware
  • Administrate C-Office and Webshop.

What you’ll need to succeed

 

Experience:

 

 

  • 3+ years of customer service experience
  • Ability to plan efficient service execution

 

Competencies:

 

 

  • In-depth knowledge of SAP, knowledge for spare parts and accessories management, logistics and customs duties.
  • Good customer communication, empathic, structured, service-minded, and customer-oriented
  • Team player
  • Local language and advanced English.

 

You will be part of

 

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

 

If you are excited about this opportunity, please submit your CV today!

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com