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Business:  Hiab
Job Function:  Field / Customer Service
Location: 

Lakewood, US

Apply by:  27-06-2019

District Manager - Service

Join Hiab`s journey - to inspire and shape the future of intelligent load handling

 

**LAKEWOOD, NJ**

To develop and manage all daily sales and service activities of the district locations
(repair/maintenance/spares, etc.); to improve and maintain the motivation and skills of the
employees; to develop teamwork spirit within the location; to manage all location activities within
the framework of the Service Division; to grow respective markets and increase profitable
revenues to the organization.

Main tasks and responsibilities

  •  Oversee and manage all location activities (service, sales, controlling, personnel) ;
  •  Optimize all activities to support division budget ;
  • Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs ;
  •  Research and drive business opportunities within scope of strategy ;
  • Ensure that all parties agree upon scope of work to be completed, time schedule and specifications as well as monitor budgetary constraints ;
  •  Ensure optimization of technicians ;
  •  Provide on-call service (24/7) ;
  •  Customer contact person for our customer, regular visits, communicator between customer and Company ;
  • Maintain records in compliance with terms and conditions of agreements ;
  • Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions ;
  • Understand, monitor and comply with all Safety and Environmental requirements ;
  • Perform all other duties as required by Supervisor within the physical constraints of the job

 

Tasks to include

  •  Weekly Safety Meetings
  •  Customer Visits and Relationship Development
  •  Handling Customer Complaints/Issues
  • Expense Reporting and Approvals
  •  P & L Review and Management, Forecasting, Budget Preparation
  •  Manage Daily Billing and Contract Compliance
  •  Review and Approve Time, Manage Overtime.
  •  Performance Reviews and Position Requisitions
  •  Recruitment and Interviews
  •  Request New User Equipment from IT
  • Approval Payables
  • Lead, Develop and Train Direct Staff
  •  Market Planning and Developing New Revenue Sources
  • Track Invoicing, Review Accuracy, and Approvals
  •  Serve as Back-up to Shop Supervisors
  •  Approve Shop Supervisor Estimates >10K
  •  Attend Region Meetings and weekly calls
  •  Complete Weekly District Update for ROM
  • And other duties, as assigned

Further information

Knowledge, Qualifications and Attitudes

  • Bachelor’s Degree in a related discipline preferred
  • Minimum of five (5) years P&L experience, multi-location preferred.
  • Developed leadership skills
  • Excellent organizational skills
  • Excellent communication skills both oral and written
  • Competencies:
  • Understand and have working knowledge of profit/loss accountability
  • Purchasing and expediting experience
  • Ability to make decisions independently
  • Capable of Leading and inspiring a team
  • Customer oriented
  • Good computer skills


Nearest Major Market: Denver

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