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Business:  Hiab
Job Function:  Field / Customer Service
Location: 

Kent, US

Apply by:  26-04-2019

Customer Service Representative

Purpose of the position

To handle customers' inquiries and be in day-to-day contact with customers/visitors/callers.

Main tasks and responsibilities

  • Provide first point of contact to customers/visitors/callers
  • Handle all inquiries in a courteous and efficient manner
  • Redirect calls accurately and professionally
  • Open service work orders
  • Enter daily time cards
  • Process expense reports for Service Technicians
  • Open, receive and process purchase orders
  • Technician Dispatching- Manage Open Orders and PMs
  • Retrieve Open Orders from Technicians
  • Daily Invoicing
  • Accounts Payable (Basware)
  • Investigate billing issue, process credits and re-bills
  • Over the counter Parts sales
  • Set up Z-contact for customer invoice email
  • Request Equipment adds & Partner Function updates
  • Assist with collection/distribution of incoming/outgoing mail, faxes and deliveries
  • Assist with all clerical duties as needed by Service Department
  • Support other Districts with Timecard and Order entry, as needed
  • Sort mail received and handle postage needs
  • Manage office supplies and maintain
  • Attend Live Meetings and Training as required
  • Know, understand and comply with Cargotec USA, Inc.’s Operating and Technical Procedures and Workplace Instructions
  • Understand and comply with all Safety and Environmental requirements
  • Perform all other duties as required by Supervisor within the physical constraints of the job

We expect from you

  • Experience with multi-line phone system
  • Associates degree preferred
  • Experience with service dispatching preferred
  • Ability to multi-task
  • Excellent communication skills, both oral and written
  • Exceptional attention to details while exhibiting excellent data entry skills
  • Excellent organizational skills

We offer you

  • Growth opportunities in an international work environment
  • Good interpersonal relations and spirit of cooperation
  • Attractive employment conditions and all work tools needed


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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