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Business:  Hiab
Job Function:  Field / Customer Service

Jessup, US

Apply by:  31-03-2019

Field Service Technician

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions.  Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities
  • Technical and product knowledge
    • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
    • Staying up to date with technical specifications of relevant equipment
  • Managing the customer
    • Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction 
    • Follow Cargotec Customer Satisfaction Guidelines
  • Risk management
    • Protect self and others
    • Follow applicable safety rules, agreed working practices and environmental requirements
    • Alert District Service Manager if equipment safety is jeopardized due to any reason
    • Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
  • Service process
    • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
    • Submit regular reports in the format specified by District Service Manager
    • Keep adequate records and maintain documentation in line with agreed standards
  • Commercial Awareness and Cost Effectiveness
    • Plan and manage personal time and resources for maximum benefit of Cargotec and the customer
    • Make judgements about the most cost effective and efficient approach to providing service
    • Maintain documentation to ensure accurate invoicing to the customer
    • Manage and protect the security and traceability of spare parts
  • New business opportunities
    • Recognize sales opportunities and communicate to District Service Manager
  • Continuous Improvement
    • Provide feedback to District Service Manager to support continuous quality improvement
    • Participate in innovative thinking about ways to improve service efficiency
    • Coach/tutor junior colleagues and trainees as necessary
  • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
  • And other duties, as assigned.
We expect from you
  • Mobile, adaptable and able to work in variable physical site conditions
  • Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following:  mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
  • Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
  • Working knowledge of diesel engines and hydraulic drive systems
  • Fluent in local language and working knowledge of English, spoken and written
  • Driving license (CDL-class B or higher for field service technician)
  • Operators licenses for all equipment used in line with local requirements
  • Provide on-call service (24/7)
  • Maintain records in compliance with terms and conditions of agreements
  • Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
  • Understand, monitor and comply with all Safety and Environmental requirements
  • Minimum high school education/GED; technical or secondary college preferred
Further information

Hiab is the world’s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab’s more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers’ businesses and to shape the future of intelligent load handling.


PLEASE EMAIL RESUMES TO jobsusa@cargotec.com

Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC