Share this Job
Business:  Hiab
Job Function:  HR

Helsinki, FI

Trainee, Service Design, Employee Experience

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class- leading products, intelligent services and innovative digital solutions is constantly changing.


Join Hiab' s journey - to inspire and shape the future of intelligent load handling


We are looking for a service design summer trainee to join the project team whose mission is to shape the future of our employee experience at Hiab. Hiab is committed to running the business from an Employees First perspective. To support this vision we want to understand and design the best possible experiences for our employees. Investing in employees enhances our capability to create value for our customers.


We are looking for a summer trainee within the field of service design to join our HR team during the summer period 2020. You’ll have the possibility to work on various tasks based on your own background, and to learn from our diverse members of the Employee Experience project team.


Main tasks and responsibilities together with the team:


  • Project plan conception, workshop and facilitation
  • Stakeholders commitment, both internal and external
  • Conducting interviews and turning data into insights
  • Create personas and employee journeys
  • Support in project communication.
What you’ll need to succeed:


We are looking for a service minded person who eagerly takes on responsibilities within the project. We hope you to be at the end of your studies within a relevant field of service design. You have gained already basic knowledge in either interview research, service design methods or designing people processes. Having a passion for HRD, improving ways of working and collaboration is considered an asset.


To succeed in this role you have to have: 

  • Design, Business Administration or equivalent studies
  • Studies or work experience in service design is seen as an advantage
  • Good skills in Google tools (Drive, Docs, Sheets, Slides)
  • You are fluent in written and spoken English, skills in Finnish are considered a strong asset.

The position is located in Helsinki and the trainee period lasts from mid-May to the end of August.

We offer you :


We offer you a position in a global organization where you are challenged with interesting and diverse tasks.

These tasks will provide a great opportunity for you to grow professionally.

Interested to join?


If you are excited about this opportunity, please submit your application and CV by March 29th 2020.

Hiab is part of Cargotec


Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 4000 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.