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Business:  Hiab
Job Function:  Information Management

Helsinki, FI

Services Solution Manager

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

  • Manage Salesforce Field Service Lightning global implementation
  • Develop functionality & integration with surrounding systems (ERP, Document Management, Installed Base)
  • Maintain global standard process documentation with training material
  • Manage project costs and timelines according to roadmap
  • Create materials and hold training to all global key users
  • Lead and support key users
  • Act as change agent and engage with stakeholders to support business process improvements
  • Follow up service KPI´s
  • Manage the integration architecture
  • Convert solution concepts  into user stories 
  • Manage backlog, sprint planning, design test scripts by providing end to end oversight through post deployment training
  • Constant analysis of solutions and business processes to identify cost and time savings opportunities
  • Plan for and maintain yearly development and implementation budgets

What you’ll need to succeed:

  • Bachelor's degree in business, engineering or other relevant field
  • Coordinate integration between SAP and Salesforce
  • Knowledge of agile development environment 
  • Salesforce experience is a plus
  • Create and upkeep process documentation and improvement analysis
  • Teamwork - cross functional collaboration with other digital projects
  • Excellent analytical skills
  • Skills to manage complex projects in a matrix organisation
  • Strong communication skills across all layers of the organisation

You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are interested to join, plus submit your application or email me directly of your interest at rene.graichen@hiab.com


Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com