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Business:  Hiab
Job Function:  Information Management

Helsinki, FI

Service Contracts Solution Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


Together, we keep everyday life moving to build a better tomorrow


Hiab is looking for a Service Contracts Solution Manager.


In this role you will be part of a global team responsible for managing and developing Hiab's Service contract business.  We make a difference by providing best in class customer experience, differentiated service solutions and data-driven services throughout the Hiab product portfolio lifecycle.


Hiab’s ambition is to significantly increase the number of active service contracts and other subscription-based service products in the upcoming years. To support this ambition, the Service Contracts Solution Manager owns, manages and develops the business processes and system solutions of all Hiab’s fixed term contracts and subscription based services (ProCare service contracts, HiConnect, other digital services such as Hiab Training Simulator and Hiab Uptime).  Additionally, the Service Contract Solution manager owns the global preventive maintenance processes and related solution development.


The location of this position is Helsinki HQ and you will report to the Director, Services Contracts and Remote Insights.

Main tasks and responsibilities


  • Ownership of business processes and solutions for contracts/subscription based service products sales and execution in Hiab markets  (systems including SAP, SalesForce CRM and  FSM, Marketing Cloud, C-Sales, OMS, Integration platform)
  • Ownership of preventive maintenance process according to Hiab maintenance guidelines and related solution development in SAP and FSM 
  • Identifying and mapping the business requirements for processes and solutions
  • Managing the development roadmaps for processes and solutions based on business / market requirements and new service development roadmaps
  • Managing the development projects in the area of responsibility following Hiab PMO project model 
  • Business process development including standardization, continuous improvements as well as translating business processes into system processes together with IM support 
  • System solution development in co-operation with IM and external software providers to match new and changing business requirements and  targets (operational, topline and profitability improvements, automatization to decrease manual administration, etc)
  • Managing and implementing the roll-out of new business processes and system solutions to Hiab markets including CSC change management, training and support and feedback collection
  • Coordinating centralized administration of  contract administration tasks 
  • Coordination of master data creation.


What you’ll need to succeed



  • Master or Bachelor degree in business administration/mechanical engineering/industrial management/computer science/information technology or equivalent work experience.



  • Experience in implementing and/or managing process and solution development projects
  • Experience in project management and agile development ways of working
  • At least 5-8  years of experience in service business and/or heavy machinery industry
  • Experience in software development process.



  • IT system experience in SAP ERP and Salesforce 
  • Ability to bring together different stakeholders and funnel business requirements in global solution framework and development roadmaps
  • Ability to communicate to different levels of organization and different stakeholders 
  • Holistic and sustainable view on systems.


As a person you are a good communicator with the capability to work both in teams and independently with good sense for details and passionate about driving performance improvements. 

You will be part of


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.


More benefits:

  • We offer a competitive salary and comprehensive benefits package geared to boost health and wellbeing. In most of our positions, performance-based incentives are a part of your total package
  • All our employees are offered comprehensive Learning & Development opportunities, annual development plan and career progression opportunities
  • In most of our positions, you have flexible working hours and hybrid work (combination of remote work and on-site work).

At Cargotec, you will join a truly international working environment and support making global trade faster, smarter and more sustainable - smarter cargo flow for a better everyday.


Interested to join?


For further information please contact Maria Lindroos, Director, Services Contracts and Remote Insights, by phone at +358400147434 or by email at

If you are excited about this opportunity, please submit your application by 14.12.2022.


Please note that the recruitment  process for this position is coordinated by our HR team part of Cargotec Business Services based in Bulgaria.

Please note that the interview process may begin before the closing date of the job posting.



Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.