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Business:  Hiab
Job Function:  Business Development

Helsinki, FI

Product Lifecycle Performance Data Analyst

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position


Responsible for analyzing large amounts of raw information to find patterns that will help improve our products and business decisions.

In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.


Key accountabilities:


  • Identify valuable data sources and automate collection processes
  • Analyze large amounts of information to discover trends and patterns
  • Build models to address business problems 
  • Responsible for the technical and engineering data analytics platform
  • Establish clearly defined and prioritized metrics that can be used for performance management purposes to enable the balance of creating new value for Hiab and our customers
  • Presenting information using data visualization techniques
  • Support the services digitalization program to enable predictive services by closely working together with all stakeholders to develop machine-learning algorithms and predictive data models
  • Propose solutions and strategies to business challenges
  • Collaborate with Product Lifecycle Managers, Service Operations, After Sales Technical Support and R&D in order to embed insights into processes and products
  • Supports service operations First-Time-Fix, Mean-Time-Between-Failure (MTBF) and Mean-Time-To-Repair (MTTR)
  • Create and maintain lifecycle analysis model
  • Create algorithms that will support lifecycle modeling of the equipment

What you’ll need to succeed:



  • Bachelor's degree in related field or the equivalent through a combination of education and work experience



  • At least 5 years of relevant experience in a technical/commercial role (preferably managerial) in a service environment
  • Relevant experience as a Data Scientist or Data Analyst
  • Experience in data mining
  • Thorough understanding of the Service world



  • Understanding of machine-learning
  • Analytical mind and business acumen
  • High attention to detail
  • Data driven mindset
  • Comfortable with a variety of IT tools
  • Comfortable with big and complex data
  • Ability to work across systems and connect data and information
  • Knowledge of the Parts & Service lifecycles
  • Commercial and customer focused
  • Able to network and develop key relationships at all levels
  • Excellent communication and presentation skills
  • Change management
  • Project management
  • Willingness to travel.

Interested to join?


If you are excited about this opportunity, please submit your application.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com