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Business:  Hiab
Job Function:  Information Management

Helsinki, FI

Global Process Owner, Services Configuration

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling


Hiab is looking for a Global Process Owner, Services Configuration. You will lead  the Services Configuration Process, ensuring that our offering is maintainable, sellable and deliverable. You will be responsible for global service product modelling, configuration process development, project management for development projects and process quality management. You will be part of the CPQ (configure-price-quote) Team & cooperate with other Hiab  process development and IT agile teams which offers a wide view to Hiab business. In this position you will have a great opportunity to collaborate, to contribute and to make an impact on the best practices for services configuration processes across the company together with R&D, product management, product development, supply and IT organisation. 
This person will belong to the Services division and will report to the Senior Manager, Customer Experience and CPQ.


Key accountabilities:


As a Process Owner you will have a global responsibility for services offering configuration process

  • Standardization of the configuration process within service division
  • Product Configuration (Sales, delivery) for services such as; Accessories, Frameworks, ProCare service contracts and digital offering
  • Define and develop configuration process in the services division and linking the service offering tightly to our equipment offering
  • Align vision with bordering process areas: sales, pricing, material delivery, product management 
  • Align vision with system architecture
  • Contribute to system development activities
  • Maintain process mapping, process training material, configuration process handbook
  • Global service modelling development
  • Supporting/training Global & local product modelers on services offering configuration
  • Global Windchill product configurator trainer and support person
  • Windchill development concepting/ testing/ follow-ups
  • Product configuration process enhancements
  • Work closely with other Hiab process owners, especially with the global equipment configuration process owner, CPQ process owner and product management process owner as well as the Front Line Units (FLU´s)
  • Determine, implement and monitor KPIs
  • Be part of Hiab implementation projects (different training and project events) and building the models
  • Maintain services configuration data together with the equipment divisions.

Developing towards the target state:


  • Guided service configurability definition and implementation model
  • Fit to purpose configuration methods and tools
  • Ensuring seamless data flow from Windchill to CPQ to order management and invoicing
  • In this role you will work closely with CPQ, supply, equipment divisions, services product management, sales teams and IT system development
  • You will contribute and participate in the CPQ project by ensuring that our service configuration is maintainable, sellable and deliverable and that the configuration includes elements which are needed to modernize our sales process
  • By configuration process standardization you will clearly contribute to sales, product management, pricing and order processes.

What you'll need to succeed:


For this role we are looking for a person who has experience in the product configuration process as well as a background in service configuration and working in a project environment and in cross-functional teams. An ideal candidate has a solid knowledge of the service configuration process in Mechanical or Electrical industry, hands on experience in service product configuration and modelling, and good understanding of harmonizing processes. 


  • Strong solution-oriented mindset
  • Can do attitude
  • BSc / MSc in area of Mechanical or Electrical industry, working with the service offering, with several years working experience
  • Knowledge on harmonizing global processes and system development practices
  • Understanding on reporting and decision-making practices
  • Ability to create and implement a vision, create trust and establish effective cross-functional teams, stakeholder communications
  • Good people management skills
  • Sound Knowledge in Windchill Product configurator 
  • Open minded and innovative spirit
  • Knowledge of project management
  • Ability to create and implement new ways of working, create trust and work in effective cross-functional teams
  • Change management skills
  • Fluency in English
  • Experience in collaborating in a wide internal network
  • Special knowledge over the existing systems and future vision on the area
  • Good understanding over harmonized processes
  • Experience on working in process and systems development
  • Wide internal and external network
  • Experience on working with suppliers when developing and maintaining technologies
  • Proven leadership and communication skills
  • Experience on Sales configurators, PLM, SAP.

Interested to join?


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?
If you are excited about this opportunity, please submit your application with a salary request and CV until 31.10.2021.

For more information please contact Elina Kronbäck, Senior Manager Customer Experience and CPQ at Elina.Kronback@hiab.com


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com