Share this Job
Business:  Hiab
Job Function:  Information Management

Helsinki, FI

CPQ Solution Owner

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow


Hiab is looking for a Solution owner, CPQ (configure-price-quote). The CPQ Solution owner has a pivotal role in the development and support structure for the business application of the CPQ. You will work as the liaison between the business, Information management organisation and suppliers. Reporting to the Director, Sales tools and processes, the CPQ Solution Owner is responsible for the new CPQ platform and the processes and workflows in the system. The CPQ Solution Owner works cross-functionally with our CPQ vendor, business stakeholders and system administrators to evolve our CPQ capabilities to achieve commercial targets. The CPQ Solution Owner serves as the primary interface for Hiab to our CPQ vendor, prioritising development requirements using Agile/Scrum as the development methodology.


Main tasks and responsibilities


Supporting Business Change

  • Lead CPQ expert in driving significant change from our current state of global and local configurators towards a global, standardised and scalable CPQ process in accordance with our broader Commercial Excellence program
  • Provide expert advice and assistance to our project implementation and rollout teams
  • Be the CPQ champion and leverage best practices to drive user onboarding and adoption


Business Stakeholder Engagement

  • Maximising efficiencies of our CPQ platform in support of product, sales, solution architects, pricing, legal and sales order processing users
  • Supporting system administrators in executing changes using defined best practice


Business Analysis

  • Working with solution coordinator to gather requirements from business stakeholders
  • Coordinating development scoping calls with CPQ partner
  • Quantifying business benefits and create justification supporting development costs


Support and Process Ownership

  • Defining and supervising service level and support set up together with other teams in Hiab and Cargotec to ensure overall end to end service quality
  • Primary owner for process definition and maintenance related to CPQ use
  • Defining policies for system users with guidance from key business stakeholders
  • Collaborating with the Information management team on end-to-end process flows, contributing to CPQ elements, data structures, roles and permissions.


CPQ Platform Ownership

  • Serving as primary interface to CPQ partner in prioritising business requirements
  • Driving continuous improvement of the platform with stakeholder inputs and CPQ vendor/partner management to exploit new features for business benefit
  • Supervising CPQ platform incident, change, problem and release management


What you’ll need to succeed:


  • Master’s or Bachelor's Degree in computer science, 10+ years of professional IT experience, minimum 5 years' experience as a software architect, product manager, systems manager, business analyst or software project management; or equivalent combination of education and experience
  • Experience with CPQ, billing and CRM processes and systems highly preferred
  • Proven experience with Agile/Scrum development methodologies
  • Proven track record for balancing business and technical priorities
  • Motivated change agent and team player with excellent interpersonal skills
  • Creative problem solver and highly analytical thinker
  • Excellent oral and written communications skills with business and technical audiences
  • Experienced in working with highly distributed global teams


We offer you:


  • We offer a competitive salary and comprehensive benefits package geared to boost health and wellbeing
  • All our employees are offered comprehensive Learning & Development opportunities, annual development plan and career progression opportunities
  • In most of our positions, you have flexible working hours and hybrid work (combination of remote work and on-site work)
  • At Cargotec, you will join a truly international working environment and support making global trade faster, smarter and more sustainable - smarter cargo flow for a better everyday


Interested to join?


If you are excited to join this opportunity please submit your CV and application today!


For more information regarding this position please contact Elina Kronback, Director, Sales Systems & Tools


Phone: +358503904852 


Please note that the recruitment  process for this position is coordinated by our HR team part of Cargotec Business Services based in Bulgaria.



Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.