Business:  Hiab
Job Function:  Service

Glasgow, GB

Workshop Service Engineer

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


Together, we keep everyday life moving to build a better tomorrow.


Purpose of the position


We are looking for an experienced engineer to join our team as Workshop Service Engineer. The role is responsible for maintaining, servicing and repairing Hiab and third party equipment, whilst providing a high level of customer service, through product knowledge and customer interaction.  It is workshop based.

Main tasks and responsibilities


  • Undertake servicing of Hiab or third party equipment at our customer sites 
  • Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard 
  • Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset 
  • Complete all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
  • Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
  • Develop skills and knowledge of the organisation’s products and service
  • Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice. 
  • Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What you’ll need to succeed




  • Mechanical/Electrical Engineering qualifications 


Working experience:


  • Experienced multi-skilled engineer 
  • Experience in mechanical, hydraulic or electrical operations.


Competence and skills:


  • Excellent customer focused approach 
  • Strong problem solver
  • Quality orientated 
  • Flexibility and adaptability 
  • Self-starter, enthusiasm and drive 
  • Proven ability to develop and manage customer relationships
  • Ability to learn and adapt to changing situations
  • Ability to connect with end-user customers at different levels in their organisations 
  • Ability to investigate customer needs and connect that to our solution is crucial
  • Ability to develop and grow long-term relationships with customers
  • English proficiency on a high level or native
  • Valid driving licence.

You will be part of


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?


If you are excited about this opportunity, please submit your application now!


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.