Business:  Hiab
Job Function:  Sales

Gdansk, PL

Warranty Coordinator

About Us

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


Together, we keep everyday life moving to build a better tomorrow


We are looking for an experienced and self-motivated Warranty Coordinator to join our team!


Purpose of the position



● To provide administrative support to the front line activities of the technical team in the domestic market specifically related to the creation and execution of maintenance plans for customer’s equipment fleets and claim processing.

● To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.


Main tasks and responsibilities



  • Oversee and coordinate the maintenance contracts for customer equipment in SAP system
  • Process contracts and oversea cycle of order fulfilment internal and external
  • Coordinate and process warranty claims between dealer network and factories
  • Support the equipment handover process and coordinate the logistic aspect of the handover execution
  • Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
  • Identify process improvement opportunities and support the implementation
  • Provide good customer service for internal and external customers and find ways to improve the experience
  • Execute the defined KPI targets
  • Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety




What you’ll need to succeed






  • Bachelor/Master degree.
  • Relevant university degree (Master or Bachelor) in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)





  • Min 2 years of relevant experience in the defined Function
  • Proven experience in stakeholders management on different levels
  • SAP system knowledge would be preferable but is not essential





  • Ability to work independently
  • Competency in Google applications including Slides, Sheets, Docs and G-Mail.
  • Business understanding and knowledge of KPI and customer success criteria
  • Fluency in both written and spoken English and DUTCH
  • Self-starter & Self-motivated, proactive
  • Strong interpersonal and communication skills to effectively deal with internal customers
  • Ability to drive and execute change
  • Caring, reliable and pioneering
  • Good sense for details
  • Willingness to travel



What We Offer


  • Working with specialists in an international environment;

  • Annual training budget and development program;

  • Comfortable workplace and friendly atmosphere;

  • Medicover Healthcare package;

  • Multisport for you and your family;

  • UNIQA Insurance for life;

  • Hybrid working system;

  • Co-financing parking;

  • Office 5 minutes from SKM train station.


Interested to join?

Please submit your CV.