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Business:  Hiab
Job Function:  Service
Location: 

Gdansk, PL

Spare Parts Technical Support Engineer

Purpose of the position

Spare Parts Technical Support Engineer is the main point of contact for spare parts enquiries. Delivers the best customer support by advising our service network with right part numbers or retrofit kits to buy.

Key accountabilities:

  • Support our service network in identifying the right spare parts to drive customer satisfaction.
  • Support our service network in case of retrofit kits enquiries 
  • Collaborate during New Product Development by proposing recommended stock lists
  • Perform customer request handling via JIRA, use of E-Commerce platform, SAP ERP system, Windchill, Product Data Management Link and C-Service.
  • Speed up responsiveness and secure functionality of Hiab products and parts flow
  • Collaborate in aligning our part assortment with the parts catalogues teams (C-Service)
  • Collaborate with the Product Lifecycle Management team for maintenance and repair kits creation
  • Based of case statistics proposes process improvements to drive down the number of tickets
  • Support the service team for service & circular letters from Product Support.

What you’ll need to succeed:

Education:

  • Relevant and completed education in Electrical, Hydraulic and/or mechanical engineering

Experience:

  • Relevant and completed education in Electrical, Hydraulic and/or mechanical engineering
  • At least 5 years of relevant experience in a technical/commercial role in a service environment
  • Relevant experience with Product Data Management and ERP systems

Competencies:

  • Very good analytical skills
  • High attention to detail
  • Affinity with database quality
  • Customer focused
  • Competent use of statistics related to business improvement metrics 
  • A strong interest in developing existing and new processes, tools and ways of working to increase efficiency and productivity.
  • Excellent cooperation skills, ability to work with different cultures, ability to work independently and in teams.

Desired behavior:

  • Customer focus (internal / external)
  • Teamplayer
  • High integrity and excellent interpersonal skills
  • Self starter
  • Proactive
  • Self-motivated
  • Entrepreneurial personality
  • Well developed and effective verbal and written communication skills used in working with peers and employees at all levels of the organization.
  • Prosper diversity and inclusion
  • Strong interpersonal and communication skills to effectively deal with internal customers
  • A strong interest in engineering and technology development
  • Ability to drive and execute change
     


 

Interested to join?

Please submit your CV until September 28th, 2021.