Spare Parts Technical Support Engineer

Short Description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow
 

We are looking for an experienced and self-motivated  Spare Parts Technical Support Engineer  to join our team!

Purpose of the position

Spare Parts Technical Support Engineer is the main point of contact for spare parts enquiries.
Delivers the best customer support by advising our service network with right part numbers or retrofit kits to buy.

Main tasks and responsibilities

• Support our service network in identifying the right spare parts and retrofit kits to drive customer satisfaction.
• Perform customer request handling via JIRA, use of: E-Commerce platform, SAP ERP system,
• Windchill, Product Data Management Link and C-Service.
• Speed up responsiveness and secure functionality of Hiab products and parts flow
• Collaborate in aligning our part assortment with the parts catalogues teams (C-Service)
• Collaborate with the Product Lifecycle Management, Parts Catalogues, Sourcing and R&D;
• Based of case statistics proposes process improvements to drive down the number of tickets, customer satisfaction or work of related team
• Support the service team for service & circular letters from Product Support.

What you’ll need to succeed

Education:

• Relevant and completed education in Electrical, Hydraulic and/or Mechanical Engineering

Experience:

• Relevant and completed education in Electrical, Hydraulic and/or Mechanical Engineering
• At least 3 years of relevant experience in a technical/commercial role in a service environment
• Relevant experience with Product Data Management and ERP systems will be advantage

Competencies:

• Very good analytical skills
• High attention to detail
• Affinity with database quality
• Customer focused
• Competent use of statistics related to business improvement metrics
• A strong interest in developing existing and new processes, tools and ways of working to increase efficiency and productivity.
• Excellent cooperation skills, ability to work with different cultures, ability to work independently and in teams.

Language skills:

• English - B2/C1

What we offer

• Working with specialists in an international environment;
• Comfortable workplace and friendly atmosphere;
• Medicover Healthcare package;
• Multisport for you and your family;
• UNIQA Insurance for life;
• Hybrid working system;
• Co-financing parking;
• Office 5 minutes from SKM train station.

Interested to join?

Please submit your CV.