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Business:  Hiab
Job Function:  HSEQ

Gdansk, PL

Customer Service Process Engineer

Purpose of the position

The purpose of the position is to gain knowledge of existing processes in the organization with the aim to swiftly be able to validate possibilities to modernize processes. The duties in this task include best practice opportunities, creating and assessing performance measures and being able to effectively transition processes. To be able to identify key value adding steps as well as non-value adding steps in the processes and be serving catalyst for continuous improvement to consistently improve the efficiency and effectiveness

Key accountabilities:

  • Oversees and assesses existing processes and workflows.
  • Document procedures if no documentation exists
  • Conducts risk assessments and identifies critical steps and gaps in processes.
  • Propose mitigating actions for how to solve critical steps and gaps in process.
  • Optimizes by proposing new procedures.
  • Assembles reports to document process status and KPI.
  • Communicates findings and proposals to the project team.
  • Provides thorough instructions for successful implementation of process changes.
  • Assesses compliance with applicable safety and quality standards.
  • Training teams or individuals in process

What you’ll need to succeed:


  • Relevant and completed education in process development


  • Previous experience as process expert, consultant role or similar
  • Experience in developing and implementing processes
  • lack Belt / Lean 6 Sigma


  • Exceptional interpersonal and customer service skills
  • Excellent analytical and math skills
  • Strong attention to detail
  • Proven ability to identify, assess and solve problems
  • Proficient with computer and information technology
  • Excellent cooperation skills, ability to work with different cultures, ability to work independently and in teams
  • Project management basics
  • A strong interest in developing existing and new processes, tools and ways of working to increase efficiency and productivity

Desired behavior:

  • Customer focus (internal / external)
  • Teamplayer
  • High integrity and excellent interpersonal skills
  • Self starter
  • Proactive
  • Self-motivated
  • Well developed and effective verbal and written communication skills used in working with peers and employees at all levels of the organization.
  • Strong interpersonal and communication skills to effectively deal with internal customers
  • Ability to drive and execute change

Interested to join?

Please submit your CV until September 30th, 2021.