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Business:  Hiab
Job Function:  Service

Franklin Park, IL, US

District Service Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling


Purpose of the job:


The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team’s resources are used effectively and that customer service agreements are fulfilled; completing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory needs.


Main tasks and responsibilities:

  • Lead a team of Shop & Field Technicians and a Service Coordinator.
  • Review and approve time, manage overtime.
  • Expense reporting and approvals.
  • Ensure that repairs, maintenance and i nstallations are completed on-time, within budget, and according to customer requirements.
  • Provide front-line technical support for technicians and customers. Handling service related customer complaints/Issues.
  • Parts ordering and inventory control. Manage parts requests from technicians and customers.
  • Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.
  • Manage and develop District P/L, reviewing, forecasting, budgeting.
  • Optimize all activities to support budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards.
  • Work with sales to manage installations.
  • Assist Region Support Specialists with work order issues.
  • Assist Service Coordinator with dispatching service techs.
  • Complete building and equipment maintenance and inspections.
  • Safety and 5S-Weekly Safety Meetings.
  • 5S Compliance and sustaining.
  • Customer visits and relationship development.
  • Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs.
  • Research and drive business opportunities within scope of strategy.
  • Provide on-call service (24/7).
  • Ensure optimization of technicians.
  • Manage daily billing and contract compliance.
  • Track invoicing, review accuracy and approvals.
  • Performance reviews and position requirements.
  • Recruitment and i nterviews of technicians/support staff.
  • Request new user equipment from IT.
  • Other duties, as assigned.

What you’ll need to succeed:



  • High School diploma required.
  • College degree preferred.


Working experience:

  • 5+ years in a management role or equivalent experience preferred.


Competence and skills:

  • Customer oriented attitude and proven ability to develop and manage customer relationships.
  • Business mind-set, knows and understand numbers.
  • Ability to lead and manage team work effectively.
  • Results and achievement driven and eager to create long term relationships.
  • High integrity and excellent  interpersonal, leadership and communication skills.
  • Must be able to lift 60 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.

You will be part of:


Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 
●    Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
●    As low as $0 premium!
●    401k program with company match
●    Personal time off and company-paid holidays

Interested to join?


If you are seeking a challenging and rewarding career, are motivated and have a strong work ethic, and are interested in working in a world-class, global environment with state-of-the-art projects and technology then we invite you to apply for our role. Preference will be given to military veterans and those with technical experience. 


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

Nearest Major Market: Chicago