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Business:  Hiab
Job Function:  Field / Customer Service
Location: 

Franklin Park, IL, US

Apply by:  31-01-2020

Service Technician


As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab`s journey - to inspire and shape the future of intelligent load handling

To perform service, (preventative maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions.
Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

 Technical and product knowledge
 Staying up to date with technical specifications of relevant equipment
 Managing customer relationships and responding in a way instructed by the District Service
Manager to maximize customer satisfaction
 Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District
Service Manager
 Submit regular reports in the format specified by District Service Manager
 Keep adequate records and maintain documentation in line with agreed standards
 Commercial Awareness and Cost Effectiveness
 Maintain documentation to ensure accurate invoicing to the customer
 Manage and protect the security and traceability of spare parts
 Recognize sales opportunities and communicate to District Service Manager
 Provide feedback to District Service Manager to support continuous quality improvement
 Participate in innovative thinking about ways to improve service efficiency

What you’ll need to succeed:


 Driving license (CDL-class B or higher for field service technician)
 Minimum high school education/GED; Technical or Secondary College preferred
 3+ years of mechanical, hydraulic, or electrical operations
 

You will be part of:

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Hiab is part of Cargotec
Hiab is the world`s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab`s more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers` businesses and to shape the future of intelligent load handling.
Hiab`s offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab`s ProCareTM service, award-winning HiVisionTM crane control
system, and HiConnectTM platform demonstrate our constant drive to provide intelligent
services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec Corporation. Cargotec`s (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion, and it employs over 11,000 people.
www.cargotec.com
If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you.
Please note, we do not accept job applications at this email address.


Nearest Major Market: Chicago