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Business:  Hiab
Job Function:  Field / Customer Service
Location: 

Franklin Park, IL, US

Apply by:  31-10-2019

Service Coordinator

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

Hiab USA Inc. is looking for a Service Coordinator based in Franklin Park, IL to manage the coordination of Technicians for the delivery of service and to serve as a primary contact for customer calls for maintenance and repair

Main tasks and responsibilities
  • The purpose of the role is to manage the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair.
  • Main tasks and responsibilities:
  • Provide first point of contact to customers/visitors/callers.
  • Troubleshoot customer issues to determine proper resolution.
  • Create customer quotes for service and repairs.
  • Handle and schedule planned maintenance and contractual appointments with customers.
  • Create estimates for customers – review estimates greater than $10,000 with District Service Manager.
  • Initial contact for service complaints.
  • Quality control check for work orders turned in.
  • Handle and schedule inbound Service appointments.
  • Communicate the results from scheduling through required reporting.
  • Update partner functions and customer/equipment data.
  • Scheduling and dispatching appointments.
  • Manage DOT hours of service.
  • Work closely with Business Development to ensure maintenance plans are kept on schedule.
  • Verifying required parts have been delivered to Field Technicians.
  • Fleet management for service vehicles.
  • Other duties, as assigned.
What you’ll need to succeed:

Education:

  • High School diploma or equivalent

 

Working experience:

  • 3 years of dispatching experience preferred.
  • 5 years of customer service experience preferred.

 

Competence and skills:

  • Experience using Salesforce and SAP.
  • Possess strong organizational skills.
  • High attention to detail.
  • Working knowledge of applicable regulations.
  • Quick and confident with decision making.
  • Must have a working knowledge of the geographical area in which you are covering.
  • Working knowledge of DOT hours of service.
  • Can handle multiple duties with good time management.
  • Highly customer service oriented as well as a good leader to the team.
  • Can troubleshoot equipment issues with basic technical knowledge.
  • Able to develop a professional rapport with both customers and technicians.
You will be part of

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally

Cargotec offers a comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment; 401k program with company match; Personal time off and company-paid holidays  

You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business

Opportunities for career growth and competitive salary commensurate with experience

Further information

If you are excited about this opportunity, please submit your resume to lori.pheigaru@cargotec.com.

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion, and it employs over 11,000 people. www.cargotec.com

 

If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.


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