Refurb Technician

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

The purpose of the Refurb Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at our Hiab location in line with Manager’s instructions. The Refurb Technician will be responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. Together we keep everyday life moving by unlocking the full potential of load handling in our customers’ businesses.

Main tasks and responsibilities

• Manage the customer and respond to Customer in a way that maximizes customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines
• Risk management
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert Manager if equipment is jeopardized due to any reason
• Respect and protect Hiab and third party’s property (tools, vehicles, facilities, equipment) and business activities
• Manage and follow the Service process
• Inspect, troubleshoot, report, plan and then conduct service or repair with Hiab quality
• Keep adequate records and maintain documentation in line with agreed standards
• Commercial Awareness and Cost Effectiveness
• Plan and manage personal time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer, in real time
• Manage and protect the security and traceability of spare parts
• Identify new business opportunities
• Recognize sales opportunities and communicate those to Manager
• Provide feedback to Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned

What you’ll need to succeed

• Service and customer oriented mindset
• Technical and product knowledge
• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Commercial Awareness and Cost Efficient way of working
• Continuous Improvement mindset
• Able to cope with stressful situations
• Capable of operating independently
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills
• Minimal high school education/GED; Technical or Secondary College Preferred
• Welding certification for, mig, tig, and electric arc welding is a plus

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!