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Business:  Hiab
Job Function:  Field / Customer Service

Fenton, MO, US

Regional Support Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab`s journey - to inspire and shape the future of intelligent load handling

The primary function is to provide efficient, confidential and professional customer service, administrative clerical support, and invoicing. 

Main tasks and responsibilities:
●    Maintain daily invoicing.
●    Enter time cards daily.
●    Process expense reports for technicians.
●    May be requested to assist with opening, receiving and processing purchase orders.
●    Collaborate with Service Coordinator on managing open orders and PM’s.
●    Set up Z-contact for customer invoice email.
●    Request equipment adds & partner function updates.
●    Assist with collection/distribution of incoming/outgoing mail, faxes, and deliveries.
●    Manage office supplies.
●    Issuing and collecting customer surveys.
●    Investigate billing issues, process credits and rebills.
●    Handle finance issues credits and rebills.
●    Support other districts as needed.

What you’ll need to succeed:

●    Associates degree preferred.

Working experience:
●    3+ years customer service experience preferred. 

Competence and skills:
●    Excellent communication skills, both oral and written.
●    Experience in Google and Microsoft Office.
●    SAP experience is a plus.
●    Exceptional attention to details while exhibiting excellent data entry skills.
●    Excellent organizational skills.
●    Ability to multi-task.

You will be part of:

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Hiab is part of Cargotec
Hiab is the world`s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab`s more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers`; businesses and to shape the future of intelligent load handling.
Hiab`s offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab`s ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec Corporation. Cargotec`s (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion, and it employs over 11,000 people.
If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.


Nearest Major Market: St Louis