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Business:  Hiab
Job Function:  Service

Fenton, MO, US

Refurb Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling


Hiab USA Inc. is looking for a Refurb Technician to perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at our Fenton, MO Hiab location in line with Manager’s instructions. The Refurb Tech will be responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.


Main tasks and responsibilities:


  • Technical and product knowledge
  • Staying up to date with technical developments as shown in internal service bulletins, technical specifications of relevant equipment and following technical courses when instructed by Shop Foreman applicable to equipment
  • Managing the customer
  • Respond to Customer in a way instructed by the Shop Foreman to maximize customer satisfaction
  • Follow Cargotec Customer Satisfaction Guidelines
  • Risk management
  • Protec self and others
  • Follow applicable safety rules, agreed working practices and environmental requirements
  • Alert Shop Foreman if equipment is jeopardized due to any reason
  • Respect and protect Hiab and third party’s property (tools, vehicles, facilities, equipment) and business activities
  • Service process
  • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
  • Keep adequate records and maintain documentation in line with agreed standards
  • Commercial Awareness and Cost Effectiveness
  • Plan and manage personal time and resources for maximum benefit of Hiab and the customer
  • Make judgements about the most cost effective and efficient approach to providing service
  • Maintain documentation to ensure accurate invoicing to the customer
  • Manage and protect the security and traceability of spare parts
  • New business opportunities
  • Recognize sales opportunities and communicate to Shop Foreman
  • Continuous Improvement
  • Provide feedback to Shop Foreman to support continuous quality improvement
  • Participate in innovative thinking about ways to improve service efficiency
  • Coach/tutor junior colleagues and trainees as necessary
  • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What you’ll need to succeed:


  • Minimal high school education/GED; Technical or Secondary College Preferred
  • 3+ years of mechanical, hydraulic, or electrical operations
  • Customer-oriented
  • Able to cope with stressful situations
  • Capable of operating independently
  • Appropriate diagnostic and troubleshooting skills
  • Acts responsibly in the light of prevailing circumstances
  • Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
  • Able to safely operate equipment for the purpose of conducting tests and repair
  • Basic computer skills

You will be part of:


We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally as well as:


  • Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment
  • 401k program with company match
  • Personal time off and company-paid holidays
  • You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
  • Opportunities for career growth and competitive salary commensurate with experience


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec Corporation. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,000 people. www.cargotec.com

Nearest Major Market: St Louis