Service Planner

Purpose of the position

We're looking for a Service Planner who will be responsible for providing administrative support to the CSC activities of the Service department. This position will also liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment.

This position will be based at Ellesmere, UK. 

Main tasks and responsibilities

●    Responding to customer enquiries for breakdowns and servicing.
●    Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.
●    Depots are responsible for managing day to day tasks such as Scheduling, Service calls and timesheets of the FSE’s 
●    Depots are responsible for maintaining the Field Service Engineers daily schedules, effectively dispatching of Engineers whilst ensuring all elements of works to be completed are supported. 
●    Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process.
●    Depots will manage and control local inventory/ Parts required for Service appointments
●    Raising quotes, estimates and invoices for chargeable work
●    Assisting in the management of profitability and costs for the depot operations
●    Providing technical support where possible
●    Adhering to Company processes and procedures
●    Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety
●    Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice. 
●    Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 6S events etc. as required.

What you’ll need to succeed

●    GCSE Level
●    Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
●    SAP system knowledge would be preferable but is not essential
●    Possess good I.T. skills 
●    Have excellent written and verbal communication skills
●    Be confident and comfortable interfacing with Customer, other departments and stakeholders
●    Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
●    Be a good team player and flexible with regards to tasks performed

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application now.