Service Planner

Purpose of the position

We are looking for a new Service Controller at Hiab who will be providing administrative support to the front line activities of the Service department.
Processing breakdown and service calls and arranging attendance from Hiab’s service network. Liaising with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

• Responding to customer enquiries for breakdowns and servicing; (Telephone/Email)
• Liaising with Depots and Authorised Service Centre’s regarding all aspects of repairs and service calls
• Liaising with Depots and Authorised Service Centre’s regarding all aspects of maintenance, service contracts and maintaining documents and files for maintenance contracts and service calls
• Managing and controlling the maintenance service contract process and raising quotes, estimates and invoices for chargeable work
• Maintaining service contract schedules
• Managing WIP, Proforma, Purchase Orders, Disputes
• Assisting in the management of profitability and costs for maintenance and service contracts
• Providing technical support where possible and adhering to Company processes and procedures
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.

What you’ll need to succeed

Education:

• GCSE Level
   

Working experience:

• Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in a call centre/administrative role
• SAP system knowledge would be preferable but is not essential
   

Competence and skills:

• Possess good I.T. skills, including MS Office
• Have excellent written and verbal communication skills
• Be confident and comfortable interfacing with other departments and stakeholders
• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
• Be a good team player and flexible with regards to tasks performed.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application now. We will be happy to meet you and provide more details.