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Business:  Hiab
Job Function:  Service

Ellesmere, SHR, GB

Service Business Support Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


Together, we keep everyday life moving to build a better tomorrow.


Together, we keep everyday life moving to build a better tomorrow


We are looking for a Service Business Support Manager to lead, inspire and engage a Service Support Team to deliver industry leading Service to HIAB customers, to ensure all Company and performance objectives are achieved and that individuals are developed to continually improve and fulfil their potential.

In this position, you will be working with UK and Ireland Sales and Services teams.

The role will be based in Ellesmere however frequent national travel will be required and sometimes, international travel.

Main tasks and responsibilities


  • Support all Service Sales and P&L for the Customer Service functions together with other colleagues
  • Provide short and long term forecast for P&L’s you are responsible for
  • Provide monthly reports for the Service function to the management team
  • Support sales development towards setting targets including parts, contracts and maintenance
  • Cooperate with central services where applicable
  • Assess and adjust profitability of maintenance contracts and continually improve 
  • Develop a standard way of working for more efficiency
  • Drive abilities for innovative business solutions, targeting the life cycle of the customer
  • Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs together with key stakeholders
  • Provide support to Technical Support Manager and functions
  • Actively participate in the budget and strategic planning of the business unit
  • Actively participate in the transformation from product- to service culture
  • Develop and optimise service operations on both field and workshop to ensure the lead time, local parts supply chain, quality and efficiency
  • Measure, communicate and improve key performance indicators, support continuous improvement and best practice, share activities at and across Market Areas
  • Ensure implementation and continuous improvement of  Services Management System
  • Manage and motivate teams as driven by business needs
  • Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
  • Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require.

What you’ll need to succeed




  • Recognised Business Studies, Commercial or Technical Qualification.


Working experience:


  • At least 10 years of relevant business/ service operational experience.


Competence and skills:


  • Proven track record in a leadership position
  • Creative business mind with strong communication and analytical skills
  • Excellent interpersonal and communication skills
  • Ability to work in an international business environment in a matrix organisation.




  • Driving Licence.


Personal qualities: 


  • Leadership
  • Strategic capacity 
  • Process oriented
  • Passion for results
  • Strong team player.



You will be part of


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?


If you are excited about this opportunity, please submit your application now.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.