Business:  Hiab
Job Function:  Service

Ellesmere, SHR, GB

Remote Monitoring Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.




Together, we keep everyday life moving to build a better tomorrow



We are now looking for a Remote Monitoring Specialist who will be responsible for analysing incoming alerts and supporting data related to the equipment as well as advising customers and dealers to improve equipment efficiency while reducing operating costs. In this role you will be monitoring and diagnosing errors related to the elements of condition monitoring. The findings and diagnostics are communicated to technical helpdesk and field technicians, who proactively provide solutions and recommendations to customers. 


This position is located in Ellesmere, UK.

Main tasks and responsibilities



  • Perform remote monitoring of equipment alerts for customers equipment fleet as well as remote diagnostics of errors
  • Communicate and collaborate with technical helpdesk and field technicians
  • Continuous build-up and maintenance of the knowledge database
  • Gather knowledge and information from the frontlines and help them to be successful with new digital ways of working and innovative remote maintenance
  • Provide valuable input to the frontlines to create action item recommendations to improve the performance of equipment
  • Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms
  • Aggregate, correlate, and analyse equipment performance and condition data
  • Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received

What you’ll need to succeed



  • Bachelor degree in mechanical/ electrical engineering, system engineering, sustainability or similar field
  • Alternatively: Very strong experience and background in similar fields & role: maintenance services in an industrial mechanical engineering equipment fields
  • Strong experience in heavy machinery maintenance diagnostic and problem solving.
  • Understanding of reading and interpreting mechanical, hydraulic and electrical schematics
  • Working in a similar environment in control rooms, monitoring centres or NOC is an advantage
  • Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product or marketing stakeholders
  • Excellent communication skills (written and verbal), with a real team player mindset
  • Fluency in English (both written & verbal) is a must

You will be part of



We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?



If you are excited about this opportunity, please submit your application now. 


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people.