Lead, Remote Services

Together, we keep everyday life moving to build a better tomorrow

We, at Hiab are looking for experienced Lead, Remote Services who will provide  best in class customer experience by delivering differentiated and market leading remote services  solutions, supporting our customers & organisation to meet our strategic targets.


The role will be based in Finland, Helsinki or United Kingdom, Ellesmere and reports to our VP, PM & Digital Services.

Main tasks and responsibilities

• Lead and coordinate the development of remote services offering and operations with a cross-functional team
• Drive the definition of remote service scope, value proposition and core features, as well as pricing model and price levels
• Coordinate customer/market pilots, commercialisation and market launches
• Contribute to the remote offering strategy and product management  from a global perspective to reach business (sales and profitability targets). 
• Capture local market needs for  adapting to specific market requirements
• Secure the definition of E2E processes to deliver Remote services in  done by/with Global process owners: Remote monitoring and diagnostics processes and E2E repair & maintenance /  service delivery process
• Secure the definition of needed capabilities and competencies to deliver remote service in collaboration with resource owners
• Contribute to the expansion of remote monitoring and diagnostics capabilities by collaborating with the development teams and product owners
• Capture, collect and share customer feedback and requirements.

What you’ll need to succeed

• Technical and/or Business Degree
• 5 years in similar role, as a key requirement including previous experience of remote service operations in context of industrial B2B customers  
• Experience with defining remote service processes, commercial models, connected data insights/solutions
• Understanding of strategic and commercial targets, capability to define appealing customer value propositions and drive concrete development roadmap to achieve these
• Understanding of services business including service contracts and service delivery via different channels 
• Process driven, E2E process definition capabilities
• Strong Commercial, strategic and Influencing skills
• Strong communication and organisational skills
• Ability to work in a Matrix structure in ambiguity (self lead) 
• Customer centric mindset.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
 

Interested to join?

If you are excited about this opportunity, please submit your application in English.
 
Please note that the recruitment process for this position is coordinated by our HR team part of Cargotec Business Services based in Bulgaria.