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Business:  Hiab
Job Function:  Service
Location: 

Ellesmere, SHR, GB

Field Service Engineer

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

 

We are looking for a Field Service Engineer. You will be responsible for maintaining, servicing and repairing Hiab and third party equipment, whilst providing a good level of customer service, through product knowledge and customer interaction. 
 

Main tasks and responsibilities:

 

  • Undertake servicing of Hiab or third party equipment at our customer sites 
  • Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard 
  • Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset 
  • Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
  • Complete all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
  • Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction

 

What you’ll need to succeed

 

  • Mechanical/Electrical Engineering education
  • Experience in multi-skilled engineering
  • Experience in mechanical , hydraulic or electrical operations 
  • Excellent customer focused approach 
  • Strong problem solver
  • Quality orientated 
  • Proven ability to develop and manage customer relationships
  • Driving licence

 

You will be part of

 

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

 

Interested to join?

 

If you are excited about this opportunity, please submit your application now.

 

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com