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Business:  Hiab
Job Function:  Service

Ellesmere, SHR, GB

Customer Service Team Leader

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling


We are looking for Service Control Team Leader. You will be responsible for supporting the Service department at our Ellesmere and Dudley sites. You will also communicate with customers aiming to provide a high level of service in a demanding commercial environment. Travel may be required upon occasion to other sites. 

Main tasks and responsibilities:


  • Managing SER06 WIP for the department and ensuring it does not exceed the agreed timeframes
  • Managing and resolving customer disputes for service invoices within the agreed time frames
  • Driving department targets. Motivating customer service team to achieve set monthly invoicing targets
  • Liaising with Depots and ASC’s regarding all aspects of repairs and service calls, as well as maintenance and service contracts
  • Managing and controlling the maintenance service contract process, including producing reports and schedules and overseeing the respective administration process
  • Raising quotes, estimates and invoices for chargeable work.


What you’ll need to succeed:


  • GCSE level education
  • Experience in the field of customer service working in a fast paced commercial environment in an administrative role
  • Good IT skills, including MS Office
  • Excellent written and verbal communication skills
  • Ability to operate with minimal supervision and work under pressure
  • SAP knowledge is considered an advantage.


You will be part of:


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.


Interested to join?


If you are excited about this opportunity, please submit your application now.



Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com