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Business:  Hiab
Job Function:  Service

Ellesmere, SHR, GB

ASIC Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position


Within the role you will be responsible to manage/ support the relationship between the business and our Authourised Service & Installation Centers ensuring control and compliance to policy and procedure is adhered to by both parties.

Main responsibilities:


  • Ensure procedures/ policy’s/ processes are established and adhered to
  • Manage DOS (Dealer Operating Standards) and ensure compliance through audits and regular ASC contact.
  • Ensure correct portals/ software is used by ASC’s
  • Manage/ support/ develop KPI’s for ASC’s 
  • Work with both internal and external stakeholders to ensure the targets are achieved/ exceeded
  • Help standardise/ align ways of working and develop new when required
  • Establish and support training needs for ASC’s and work with training department to deliver programme
  • Work closely with Service P&L holders supporting via forecasting, budgeting, capture rates and performance
  • Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
  • Develop and manage Installation guidelines, procedures and KPI’s
  • Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What you’ll need to succeed:


  • Recognised Business Studies, Commercial and/ or Technical Qualifications
  • Compliance background – preferred non essential
  • Lorry loader/ Crane background – preferred non essential
  • Dealer management – preferred non essential
  • Proven ability to manage a busy workshop environment
  • Ability to demonstrate cost control and P&L management
  • Excellent customer facing skills
  • Proven ability to develop and manage customer relationships
  • Strong business mind-set with financial skills
  • Good technical skills
  • Dealer management skills
  • Ability to work in an international business environment in a matrix organisation
  • Results and achievement driven and eager to create long term relationships
  • High integrity and excellent interpersonal and communication skills
  • Home based with regular national travel, ideally close to one of our depots.

Interested to join?


If you are excited about this opportunity, please submit your application!


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com