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Business:  Hiab
Job Function:  Field / Customer Service

Apply by:  31-07-2019

Workshop Supervisor

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

We are looking for a highly skilled Workshop Supervisor to be based at West Midlands, Dudley site. The main purpose of the role is to deal with effective installation management and fitting of loader crane, skip lift and truck mounted forklifts onto a vehicles providing the highest quality connexion to the build specification. Oversee the workshop, engineers, welders and associated productivity levels towards achieving business KPI's. Complying with the highest standard of health and safety, understand the customer service need(s) and deliver the appropriate resources to execute the request efficiently to convey an experience for the customers that drives solutions and dedication.
The role will be based at HIAB Dudley, however there may be travel involved to support training.  
Main tasks and responsibilities:

  • Prioritise work scheduling, commutate daily build progress and control WIP  
  • Liaise with Logistics Controller(s) to ensure parts and stock levels are synchronised with build schedules 
  • Log all updates onto the SAP database
  • Provide excellent customer service and support at all times
  • Any other customer service duties as needed
  • Interact with Service Manager and undertake their requests
  • Assists in purchase orders
  • Attends workshops and conferences when requested
  • Undertake internal audits and adhere to business operating processes
  • Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers’ needs and business needs
  • Ability to interpret technical drawings and liaise with team members on build specifications
  • Undertake staff/line reports appraisalsManages team of installers who are responsible for fitting, servicing, and repairing vehicle mounted lifting equipment. Schedules and oversees the installation of products
  • Ensures adherence to contract specifications and established policies and procedures.
The ideal candidate should have an Installation Supervisor Skills and Qualifications:
  • They should be able to manage subordinate staff in the day-to-day performance of their jobs
  • Ensures that project/department milestones/goals are met and adhering to approved budgets
  • Has full authority for personnel actions. Extensive knowledge of department processes 
  • Typically requires 5 years’ experience in the related area as an individual contributor 
  • One  to three  years supervisory experience may be required. 
  • Excellent Time Management Skills
  • Exceptional Communication and Customer Service Skills
  • Technical Skills, Including Proficiency With Microsoft Office Programs, Google drive; Strong Prioritisation and Organisation Skills
  • Strong Record Keeping Skills; Excellent communication and connection skills. Financial/commercial awareness
  • Champion for safety
  • A strong sense of care for our customers ensuring they receive the best experience from HIAB.
You will be part of:

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

For further information please contact Chris Griffin, Service Manager at 

If you are excited about this opportunity, please submit your application with salary request and CV by 31st July 2019. 

Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.
Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion, and it employs over 11,000 people.

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