District Service Manager

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team’s resources are used effectively and that customer service agreements are fulfilled; managing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory requirements for service needs.

Main tasks and responsibilities

• Lead a team of Shop & Field Technicians, Service Coordinator(s), Service Team Lead(s), and Regional Support Specialist(s). Review and approve time, manage overtime Expense reporting and approvals
• Ensure that repairs, maintenance and installations are completed on-time, within budget, and according to customer requirements
• Provide front-line technical support for technicians and customers. Handling service related customer complaints/Issues
• Parts ordering and inventory control. Manage parts requests from technicians and customers
• Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team
• Work with sales to manage installations
• Assist Regional Support Specialists with work order issues
• Assist Service Coordinator/Service Team Lead with dispatching service techs
• Complete building and equipment maintenance and inspections
• Safety and 6S-Weekly Safety Meetings. 6S Compliance and sustaining
• Support Senior Manager, Operations & Network in managing P/L. Complete Weekly and Monthly District Update for Senior Manager
• Optimize all activities to support budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards
• Customer visits and relationship development
• Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs
• Research and drive business opportunities within scope of strategy
• Provide on-call service (24/7) in support of Technicians and Customers
• Ensure optimization of technicians
• Manage daily billing and contract compliance. Track invoicing, review accuracy and approvals
• Performance reviews and position requirements
• Recruitment and interviews of technicians/support staff
• Request new user equipment from IT, and lead onboarding of new employees within the District
• Other duties, as assigned

What you’ll need to succeed

Education:

• High School diploma/equivalent required
• College degree preferred 

Working experience:

• 5+ years in a management role or equivalent experience preferred

Skills and competencies:

• Customer oriented attitude and proven ability to develop and manage customer relationships
• Business mind-set, know and understand key financial metrics
• Ability to lead and manage a team effectively
• Results and achievement driven and eager to create long term relationships
• High integrity and excellent interpersonal, leadership and communication skills
• Must be able to lift 60 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds
• Process-oriented

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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