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Business:  Hiab
Job Function:  Sales & Marketing

Brighthon, US

Apply by:  19-04-2019

Parts Sales Representative

Purpose of the position

To drive revenue growth through parts sales, provide top level customer service, and assist customers with parts inquiries. 

Main tasks and responsibilities

  • Drive parts sales growth through key channels. Developing sales relationships with dealers, service providers, and other key customers. 
  • Respond quickly and accurately to customer inquiries through phone calls and emails
  • Use CRM to develop pipeline, leads, and opportunities.
  • Identify/troubleshoot customer parts needs
  • Enter orders in SAP and Webshop
  • Use multiple systems to identify correct parts information
  • Provide parts quotes and lead times
  • Follow up on quotes to close sales
  • Escalate customer/parts issues quickly when required, providing accurate and complete information
  • Assist customers with Webshop questions/issues
  • Continual learning of product and parts information
  • Provide sales and service leads to respective departments
  • Understand and comply with all Safety and Environmental requirements
  • Perform all other duties as required by Supervisor within the physical constraints of the job

We expect from you

  • Minimum of high school diploma or GED required.  Candidate with AA or BS degree and/or equivalent experience preferred
  • Prior industrial equipment/automotive retail parts sales/customer service experience
  • Time management (organizing, planning, prioritizing) skills
  • Understanding of profit/loss accountability
  • Excellent communication skills, both oral and written
  • Must be fluent in English
  • Strong technical aptitude and/or technical knowledge 
  • Extensive computer skills (Microsoft Office and Google products) with accurate data entry 
  • Detail oriented
  • Ability to multi-task and demonstrate strong work ethic with a professional and cooperative attitude
  • Ability to work independently with limited supervision
  • Process oriented
  • Ability to travel 80% of the time

We offer you

  • Growth opportunities in an international work environment; 
  • Good interpersonal relations and spirit of cooperation;
  • Attractive employment conditions and all work tools needed.

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