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Business:  Hiab
Job Function:  Field / Customer Service

Bispgaarden, SE

Apply by:  30-09-2019

Technical Support/Claim Handling

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

Hiab ZEPRO is looking for Service Support Specialist to join our team in Bispgaarden, Sweden. 
You will be reporting to the Service Manager ZEPRO and will be responsible to provide service support to the Swedish market, sales companies and distributors outside of Sweden.

Main Tasks and Responsibilities: 

  • Handle warranty cases and prepare the them for the warranty administrator
  • Manage the warranty returns
  • Conduct ZEPRO service training courses for workshops, sales companies and distributors outside of Sweden
  • Support internally with market feedback on service related issues
  • Proactively participate in the improvement work for the department
  • Within given boundaries give the customer and workshops advice in regards to service and warranty issues
  • Within given boundaries approve warranty cases
  • Plan and conduct service trainings in line with service training plan. 
What you’ll need to succeed:

Ideally you have: 

  • Suitable education
  • Detailed knowledge of the company’s products
  • Knowledge of mobile hydraulic system and control system 
  • Detailed knowledge of warranty, service support and IT processes
  • Fluency in English.
You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

For further information please contact Torbjorn Palander at
If you are excited about this opportunity, please submit your application with CV by 30/09/2019. 

Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.
Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion, and it employs over 11,000 people.

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