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Business:  Cargotec
Job Function:  Finance

Sofia, BG

Team Lead, Record to Report

Cargotec is a leading provider of cargo and load handling solutions and services with the goal of becoming the global leader in sustainable cargo flow.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.


Purpose of the position


To lead a Record to Report team and manage the service delivery of this team according to customers’ needs and expectations.


Main tasks and responsibilities


  • Lead & develop a team of 10-15 team members (depending on the area); represent team interest in management forums;
  • Manage team resources against skills, workload and availability;  
  • Manage team performance, meet process SLAs and KPIs and manage customer expectations;
  • Build positive working relationships with the BAs;
  • Identify continuous improvement opportunities; implement improvement programmes when necessary;
  • Support continuous improvement projects; 
  • Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required;
  • Provide improvement ideas for RTR processes to the CBS Solution and Process Owners;
  • Provide support to the Solution Owners and Process Owners;
  • Build positive working relationships with the Local BA customers and end-users;
  • Drive the customer-centric culture and service delivery;
  • Provide timely and accurate reporting per agreed reporting schedule;
  • 1st escalation point for process-related issues;
  • Constant focus on customer satisfaction;
  • Be part of building up the RTR area in the CBS in close cooperation with the project team; 
  • Participate in transition activities when applicable;
  • Support the functional workstream;
  • Support the transition of processes incl. Knowledge transfer and work shadowing.


What you’ll need to succeed


  • Minimum Bachelor degree in Finance, Accounting or Business; 
  • + 5 years of experience of which 1-2 years in a supervisory role in RTR (preferably from a Shared Services/BPO environment);
  • Strong experience in operations in the RTR area;
  • Experience with simple to complex query handling;
  • Good understanding of internal controls & risk management;
  • Strong customer service focus and interpersonal skills;
  • Strong analytical, problem solving and organisational skills;
  • Ability to work under pressure to strict deadlines;
  • Knowledge about RPA, ERP/Cloud solutions;
  • Full professional proficiency of written and oral English.


You will be part of


We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation.

In addition we also offer:


  • Attractive compensation package;
  • Healthy work environment - company sponsored medical insurance program;
  • Food vouchers;
  • Work-life balance – 25 days paid vacation, company events;
  • Transportation allowance;
  • Performance-based bonuses;
  • Company policy of permanent remote based location within any point in Bulgaria, office based only on very limited occasions.


Interested to join?


If you are excited about this opportunity, please submit your application and CV in English.





Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.