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Business:  Cargotec
Job Function:  Finance

Sofia, BG

Team Lead, Indirect Taxes

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday!


Cargotec Business Services Center is growing and we are looking for talented individuals who are seeking to develop and grow in an international and respectful organisation. Our environment of continuous improvement, innovation, openness and diversity provides the best place to drive and develop as a professional and a person.


We are looking for a Team Lead, Indirect Taxes to lead the Rеcord to Report team of 10 team members and manage the service delivery of this team according to customers´ needs and expectations.


Main tasks and responsibilities:

  • Lead & develop a team of 10 team members; represent team interest in management forums;
  • Manage team resources against skills, workload and availability;  
  • Manage team performance, meet process SLAs and KPIs and manage customer expectations;
  • Build positive working relationships with the BAs;
  • Identify continuous improvement opportunities; implement improvement programmes when necessary;
  • Support continuous improvement projects;
  • Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required;
  • Provide improvement ideas for RTR processes to the CBS Solution and Process Owners;
  • Build positive working relationships with the Local BA customers and end-users;
  • 1st escalation point for process-related issues;
  • Be part of building up the RTR area in the CBS in close cooperation with the project team;
  • Participate in transition activities when applicable.

What you’ll need to succeed:


  • Minimum Bachelor degree in finance or business;  
  • + 5 years of experience of which 1-2 years in a supervisory role in RTR (preferably from a Shared Services/BPO environment);
  • Strong experience in operations in the RTR area;
  • Experience with simple to complex query handling;
  • Good understanding of internal controls & risk management;
  • Strong customer service focus and interpersonal skills; Strong analytical, problem solving and organisational skills;
  • Knowledge about RPA, ERP/Cloud solutions are preferred;
  • Full professional proficiency of written and oral English required.

You will be part of:


We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.


In addition we offer:

  • Attractive compensation package;
  • Healthy work environment - company sponsored medical insurance program;
  • Food vouchers;
  • Work-life balance – 25 days paid vacation, company events;
  • Transportation allowance;
  • Option to work from home.

Interested to join?


If you are excited about this opportunity, please submit your application and CV.


We are committed to creating an environment with equal opportunities for all. All applicants will receive consideration for employment solely based on their professional qualities.


Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com