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Business:  Cargotec
Job Function:  CBS

Sofia, BG

Team Lead, Invoice to Pay

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.


Cargotec Business Services was established in 2017 with Sofia as the main global hub and a regional hub in the United States. Its aim is to optimize the global business support processes of Cargotec. More than 350 people in Bulgaria provide services in the areas of Finance, HR and Indirect Procurement.

Purpose of the position

To lead the Invoice to Pay team of 10-15 team members and manage the service delivery of this team according to customer's´ needs and expectations.

Main tasks and responsibilities:


  • Manage team resources against skills, workload and availability. Own training plan and its execution  
  • Manage team performance, meet process SLAs and KPIs, oversight of third parties performance. Responsible to collect data and comment on deviations; provide action plan to improve KPI's if needed 
  • Build positive working relationships with the BAs
  • Drive continuous improvement opportunities; implement improvement programmes when necessary
  • Approve transactions for  specific territories; be operationally responsible for the end-to-end process as per the  defined scope
  • Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required
  • Provide improvement ideas for the ITP processes to the CBS Solution and Process Owners
  • Provide support to the Solution Owners and Process Owners
  • Build positive working relationships with the Local BA customers and end-users
  • Drive the customer-centric culture and service delivery
  • Provide timely and accurate reporting per agreed reporting schedule
  • 1st escalation point for process-related issues, Own quality checks and their reporting
  • Manage the Relationship with relevant partners, Constant focus on customer satisfaction and manage customer expectations
  • Be part of building up the ITP area in the CBS in close cooperation with the project team 
  • Participate in transition activities when applicable:
  • Support the functional workstream
  • Support the transition of processes incl. Knowledge transfer and work shadowing
What you’ll need to succeed:



  • Master degree in finance or business .




  • + 5 years of experience of which 1-2 years in a supervisory role in ITP (preferably from a Shared Services/BPO environment).




  • Strong experience in operations in the ITP area
  • Experience with simple to complex query handling
  • Good understanding of internal controls & risk management.
  • Strong customer service focus and interpersonal skills 
  • Strong analytical, problem solving and organisational skills
  • Ability to work under pressure to strict deadlines
  • Knowledge about RPA, ERP/Cloud solutions are preferred
  • Full professional proficiency of written and oral English required
  • International mindset, Conflict Management and Resolution
  • Staff Management, Direction Setting, Performance Management, Internal HR processes awareness.
You will be part of:


We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.


We offer you:


We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.


In addition we offer:

  • Attractive compensation package
  • Healthy work environment - company sponsored medical insurance program
  • Food vouchers, company paid sport card
  • Work-life balance – 25 days paid vacation, company events
  • Transportation allowance
  • Option to work from home.
Interested to join?

If you are interested to join, please submit your application and CV.

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. 


If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.