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Business:  Cargotec
Job Function:  CBS

Sofia, BG

Team Lead, Information Management Solutions

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable.


Cargotec Business Services was established in 2017 with Sofia as the main global hub and a regional hub in the United States. Its aim is to optimize the global business support processes of Cargotec. More than 350 people in Bulgaria provide services in the areas of Finance, HR and Indirect Procurement.

Purpose of the position


To lead the CBS IM Solution team of 8-10 members and manage the service delivery of this team according to CBS and business needs, Cargotec IM standards and best practices. To ensure end-to-end user-centric, process-oriented solution development across the system platforms. The team lead is responsible for building a strong team climate and positive collaboration with CBS and corporate stakeholders. 


The systems in the scope of CBS IM are part of Cargotec’s enterprise landscape and subject to change, currently SAP ECC 6, Basware PTP, Ivalua and Adaptive Insights. Integration platforms are SAP PI and Mulesoft and BI applications mainly Qlikview and Qliksense. ServiceNow is the case management platform and main service channel.

Main tasks and responsibilities:

  • Ensure consistent system development and 3rd level support for CBS delivery and GPO teams and corporate functions (finance, procurement) 
  • Lead and develop the team including RPA and automation skills
  • Manage team resources against skills, workload and availability 
  • Drive customer-centric culture and user-centric system development according to design thinking methods 
  • Handle the local line manager’s responsibilities
  • Manage team performance according to agreed metrics
  • Actively participate in the implementation of the new Invoice processing Tool
  • Oversight of third parties performance according to corporate IM operational model
  • Responsible to collect data and comment on deviations; provide action plan to improve KPI's if needed 
  • Build positive working relationships with the BAs
  • All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements.
What you’ll need to succeed:



  • Minimum master degree in IT, finance or business intelligence


  • 5+ years of experience in IM or finance solution domain with positive track record of leadership


  • Strong experience with enterprise system development concepts in international environment and implementation projects
  • Passionate about leadership, continuous learning and empowerment of the team 
  • Strong customer service focus and interpersonal skills
  • Strong analytical, problem solving and organisational skills
  • General knowledge of ERP/Cloud solutions in finance area
  • Full professional proficiency of written and oral English required
  • Demonstrate comfort in adapting to different ways of working across cultures and organisational hierarchies 
We offer you:


  • Attractive compensation package;
  • Healthy work environment - company sponsored medical insurance program, food vouchers, company paid sport card;
  • Work-life balance – 25 days paid vacation, company events;
  • Transportation allowance;
  • Option to work from home.
Interested to join?


If you are excited about this opportunity, please submit your application and CV.

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. 


If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.