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Business:  Cargotec
Job Function:  Finance

Sofia, BG

Vendor/Customer Master Data Specialist

Cargotec is a leading provider of cargo and load handling solutions and services with the goal of becoming the global leader in sustainable cargo flow.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.


Purpose of the position


To support the Cargotec Vendor/Customer Master Data process including performance measures, process standards and policies via touch points and interfaces to related process areas.


Key tasks and responsibilities:


● Support the maintenance of Customer Master records- Customer Creation, Change of accounts, Master Data Service Management, 3rd Party outsourcing partner Service Tickets handling, etc;
● Coordinate with other business functions (CCC, IC, AR, Customer Service, Sales Support, Information Technology, etc) to ensure timely and accurate customer data maintenance - supporting transactions and downstream processes;
● Provide high quality master data by utilizing customer master audit reports to proactively identify and resolve issues;
● Customer sales transactions involvement, as necessary, to complete order process related to changes in customer master information;
● Participate in process improvements based on investigation/analysis and solicited feedback, including updates to audit and training materials;
● Key Business Metrics: timeliness and accuracy to support operational excellence;
● Service Desk Quality check; HappyNow Quality check; Consolidation of all Quality issues and reporting to line manager on performance/customer service improvement ideas; ad-hoc reporting;
● Knowledge of data focus and how data is used throughout Cargotec;
● Coordinate with IT support personnel to ensure enhancements and production support items are prioritized, requirements and design completed, tested, and implemented in a
timely manner;
● Project role in CMD development projects;
● Provide training of Cargotec systems (for example: SAP, ServiceNow, BPOpen, QlikView and others applicable) to customers and new team members; Proactively create and lead cross training for team members and other related groups and functions;
● Identify improvement areas and suggest development of the processes accordingly;
● Monitor timeliness and correctness of data during Period End Closing; Contact and support to customers during PEC;
● Support the Team Lead in communication / escalation process to ensure alignment of interested parties; Supporting role in TO-BE processes design as a collaborative function to the Global Process Owner, the Supervisor and/or TL;
● Support 3rd Party outsourcing partner CMD Team operations;
● Support that cross-functional processes in creating the best possible end-to-end efficiency.


What you’ll need to succeed:


● Minimum Bachelor Degree in Accounting, Finance, Economics, Mathematics;
● 1-2 years of relevant experience in an international environment;
● Basic understanding of key business processes (credit, sales reporting, order-to-cash) and supporting information systems/databases;
● Detail-oriented;
● Time Management;
●  Ability to prioritise;
● Logical thinking and process oriented mindset;
● Strong analytical skills;
● Good communication and organisational skills;
● Proactiveness;
● Good understanding of Microsoft Excel or Google Sheets;
● Full professional proficiency of written and oral English required.


You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. You’ll be part of a team with a proven record of high team climate. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally.


In addition we also offer:


● Attractive compensation package;
● Healthy work environment - company sponsored medical insurance program;
● Food vouchers;
● Work-life balance – 25 days paid vacation, company events;
● Performance-based bonuses;
● Transportation allowance;
● Company policy of permanent remote based location within any point in Bulgaria, office based only on very limited occasions.


Interested to join?

If you are excited about this opportunity, please submit your application and CV.


Join us to make a difference - and have fun while doing it!



Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.