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Business:  Cargotec
Job Function:  CBS
Location: 

Sofia, BG

Specialist, Customer Master Data

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday

 

Cargotec Business Services was established in 2017 with Sofia as the main global hub and regional hubs in the United States and Singapore. Its aim is to optimize the global business support processes of Cargotec. More than 350 people in Bulgaria provide services in the areas of Finance, HR and Indirect Procurement.

We are looking for a Specialist, Customer Master Data to support the Cargotec Customer Master Data process including performance measures, process standards and policies via touch points and interfaces to related process areas.

 

Main tasks and responsibilities:

 

  • Support the maintenance of Customer Master records, including, but not limited to Customer Creation, Change of accounts, Master Data Service Management, 3rd Party outsourcing partner Service Tickets handling, etc. 
  • Coordinate with other business functions (Credit Control and Collections, IC, AR, Customer Service, Sales Support, Information Technology, etc) to ensure timely and accurate customer data maintenance – supporting transactions and downstream processes
  • Provide high quality master data by utilizing customer master audit reports to proactively identify and resolve issues
  • Customer sales transactions involvement, as necessary, to complete order process related to changes in customer master information
  • Key Business Metrics: timeliness and accuracy to support operational excellence
  • Service Desk Quality check; HappyNow Quality check; Consolidation of all Quality issues and reporting to line manager on performance/customer service improvement ideas; ad-hoc reporting
  • Basic understanding of key business processes (credit, sales reporting, order-to-cash) and supporting information systems/databases
  • Knowledge of data focus and how data is used throughout Cargotec
  • Coordinate with IT support personnel to ensure enhancements and production support items are prioritized, requirements and design completed, tested, and implemented in a timely manner
  • Project role in CMD development projects
  • Provide training of Cargotec systems (for example: SAP, ServiceNow, BPOpen, QlickView and others applicable) to customers and new team members; Proactively create and lead cross training for team members and other related groups and functions
  • Monitor timeliness and correctivness of data during Period end Closing; Contact and support to customers during PEC.
What you’ll need to succeed:

 

  • Minimum Bachelor Degree in Accounting, Finance, Economics, Mathematics
  • Between 1-3 years of relevant experience in an international environment 
  • Detail-oriented
  • Good communication and organisational skills
  • Time Management
  • Ability to prioritise
  • Logical thinking
  • Process oriented mindset
  • Strong analytical skills
  • SAP experience - strong plus
  • Proficiency in computer applications including Microsoft excel (Pivot tables, VLOOKUP, Charts), Powerpoint and process mapping tools
  • Full professional proficiency of written and oral English required, other languages being an asset
Interested to join?


We offer you:

  • Attractive compensation package
  • Healthy work environment - company sponsored medical insurance program
  • Food vouchers, company paid sport card
  • Work-life balance – 25 days paid vacation, company events
  • Transportation allowance
  • If you are excited about this opportunity, please submit your application and CV.
     

 

Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com


If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.