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Business:  Cargotec
Job Function:  Finance

Sofia, BG

Senior Accounts Payable Support Specialist

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

Providing supporting tasks and activities to the entire Source-to-Pay (STP) area in CBS in alignment with corporate and business area procurement as well as customers’ needs and expectations.



  • Active member of the Source-to-Pay (STP) process area
  • Responsible for resolving complex queries from customers, vendors and colleagues with minimum supervision
  • Specialist providing assistance on ITP-related inquiries, acting as an employee’s first line of contact via appropriate channels (tickets, chat, calls, etc.).
  • Maintain good working relationships within the other process teams
  • Deliver service in line with agreed controls and procedures
  • Suggest methods to update, simplify, and enhance processes, procedures and technologies
  • Identify continuous improvement opportunities
  • Support Solution Owners and Global Process Owners in continuous improvement and implementation of programs, policies, and procedures of the CBS
  • Ensure customers are satisfied to maintain a positive brand image for the CBS
  • Contribute as required in updating and maintaining all documentation
  • Training of new joiners and support of less experienced employees
  • Participate in transition activities
  • Any other tasks assigned by the line manager related to the areas of accountability
  • All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements

What you’ll need to succeed:


  • Minimum Bachelor Degree in Finance or Business
  • Min. 4 years of experience in P2P process area
  • Experience in customer support role 
  • Knowledge of related process areas such as Source-to-Receipt (STR), Record-to-Report (RTR)
  • Experience with simple to complex query handling
  • Customer service focus and interpersonal skills
  • Problem solving, organisational and communication skills
  • Hands-on experience working with ERP/Cloud system
  • Microsoft Office (Outlook, Excel, Word, PPT) and Google Office
  • Full professional proficiency of written and oral English
  • Good at communicating in a professional manner
  • Display a strong work ethic and ability to comply with internal controls and policies
  • Ability to work under pressure to strict deadlines




  • The entire S2R and ITP teams in CBS and external BPO providers (when applicable)
  • Corporate AP Team 
  • The RTR & OTC teams for escalated queries
  • The CBS ITP and STR process owners and system owners
  • The project team
  • Other stakeholders across the Global Company (to the extent required)

You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

In addition we also offer:


  • Attractive compensation package
  • Healthy work environment - company sponsored medical insurance program
  • Food vouchers
  • Work-life balance – 25 days paid vacation, company events
  • Transportation allowance
  • Option to work from home.

Interested to join?


If you are interested in this position, please submit your CV in English.


Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com