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Business:  Cargotec
Job Function:  CBS

Sofia, BG

Apply by:  01-03-2019

Process Solution Coordinator, Global Cost Planning

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.  

Cargotec Business Services was established in 2017 with Sofia as the main global hub and a regional hub in the United States. Its aim is to optimise the global business support processes of Cargotec. More than 230 people in Bulgaria provide services in the areas of Finance, HR and Indirect Procurement.

Join us for a smarter and better everyday

Cargotec Business Services center is growing, and we are looking for Process Solution Coordinator. This position is an integral part of Cargotec’s finance process transformation and more specifically the development of global cost planning processes and solutions. Cargotec is implementing the Adaptive Insights as global cost planning solution and this administrator will work as the interface between the users and maintenance of the system. This role provides business process and solution support to the Business Area local business controller and end user community.

Main tasks and responsibilities

Incident and problem management and user support 

  • Handling of GCP support requests and incidents created by key users 
  • Participates in change management process by coordinating trainings and  testings  
  • Interface support

      - Monitors the data import and export processes
      - Historical and forecast data validation; HR data and SAP actual data

  • Supports the solution administration and the finance processes executed in the solution – user access management, forecast input management – opening and locking the system based on monthly forecast schedule
  • Data integrity management
  • Access management according to company guidelines and policies


  • Trains the key users 
  • Produces and maintains training materials

System development and testing

  • Participates in solution development projects including solution testing
  • Supports the UAT in new roll-out entity test case creation
  • Supports BA entities to collect the test results
  • Informs users and other GCP stakeholders about the system and process changes
  • Responsible for coordinating and documenting solution requirements and change requests for the process area in question


  • Maintains the solution documentation 
  • Ensures deployment materials are up-to-date

What you will need to succeed:


  • Minimum Bachelor’s degree in Finance, Computer Science or other relevant area
  • Experience of administration activities is an advantage
  • Experience of working with finance planning and forecasting is an advantage
  • Experience of working with ServiceNow and SAP systems is an advantage – modules BW, Success Factors
  • Experience of working with Adaptive Insights or similar planning solutions is an advantage
  • Proficient in Excel
  • Professional working proficiency in written and spoken English
  • International mind-set and comfortable with working in global matrix organisation
  • Basic understanding of finance and business processes
  • Basic knowledge of IT systems and interfaces
  • Interest in project work and development of processes and IT systems
  • Positive and solution-oriented person with motivation for the tasks as hand
  • Ability to network with people and true interest to support and develop others in using the GCP Adaptive solution
  • Understanding of business processes and their development, documentation and definition and the link between business processes and IT systems.

We offer you

• Attractive compensation package
• Healthy work environment - company sponsored medical insurance program
• Food vouchers, company paid sport card
• Work-life balance – 25 days paid vacation, company events
• Transportation allowance.

Interested to join?

If you are excited about this opportunity, please submit your application and CV.


Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion and it employs over 11,000 people.

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