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Business:  Cargotec
Job Function:  Information Management

Sofia, BG

Onsite IT Technician, End User Services

Cargotec is a leading provider of cargo and load handling solutions and services with the goal of becoming the global leader in sustainable cargo flow.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.



Purpose of the position


Cargotec is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the End User Services team to work as Onsite IT technician in our Cargotec Business Services office in Sofia supporting our end users. You will work in an international environment, where you will be responsible for the onsite end user IT support, local infrastructure, and many other IT related topics. You will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience.

The position is based in Sofia.


Main tasks and responsibilities:


  • End user IT support;
  • IT Incident monitoring and handling in our ITSM tool;
  • IT hardware management stock control;
  • Meeting room equipment support & maintenance;
  • Telephony and mobile device support. (defining standard/procurement/subscriptions);
  • IT procurement activities;
  • Ensuring that documentation of local applications, and infrastructure is in place and maintained. (knowledge management + CMDB);
  • Ensuring that global policies and procedures are in place and followed;
  • Anything else that might pop-up to improve the end-user experience.


What you’ll need to succeed:


We expect from you Having the attitude 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization we expect you to adapt and respond to change rapidly.


Ideally, you have:


  • Minimum 2 years of experience in technical IT support roles;
  • The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’;
  • Express yourself fluently in the English language, verbally and in writing;
  • Excellent knowledge of service management practices (SIAM) and service processes(ITIL framework);
  • Strong communication and interpersonal skills;
  • Having experience of working in a global organization;
  • You will be working in the office for at least 4 days a week.


What do we offer you:


  • Attractive compensation package;
  • Healthy work environment - company sponsored medical insurance program;
  • Food vouchers;
  • Work-life balance – 25 days paid vacation, company events;
  • Transportation allowance;
  • Performance-based bonuses;
  • Sport card upon request.


We offer you a job with a permanent contract. You will be working in an international and dynamic environment. Working partly from home is a possibility.
For more information please contact Ferdi Dijk, Senior Manager Regional Delivery, by email at


Interested to join?


If you are excited about this opportunity, please submit your application and CV in English.



Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.