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Business:  Cargotec
Job Function:  Finance

Sofia, BG

Manager, Finance Operations and Service Management

Cargotec is a leading provider of cargo and load handling solutions and services with the goal of becoming the global leader in sustainable cargo flow.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.



Purpose of the position:


Owning and leading the CBS Finance operations and service management and development domain, including core capabilities such as performance and productivity management, stakeholder engagement (business reviews) and BPO service management. Driving a consistent, systematic and effective approach in the above mentioned areas. Additionally owning and driving improvement across CBS Finance Service Catalogue, new activity intake process and CBS Finance customer experience. Closely collaborating with and supporting the CBS Finance leader as well as delivery and development colleagues in order to promote a successful execution on CBS Finance objectives. 

Main tasks and responsibilities:


  • Accountability of the CBS Finance operations and service management domain, owning the core operations and service management capabilities; 
  • Establishing a robust approach by defining and deploying ways of working (‘a Playbook’) for the core capabilities; 
  • Accountability of the CBS Finance performance and productivity management process and practices, having a strong emphasis on providing insights based on reporting and analytics to drive service delivery performance and productivity improvements;
  • Driving systematic and robust BPO service management to promote transactional finance efficiency and effectiveness as well as continuous improvement together with a team of domain specialists across Record-to-Report, Order-to-Cash, Invoice-to-Pay and Master Data Management;
  • Ensuring that the finance BPO service management is effectively monitoring and governing the BPO service delivery, for example initiating and actionizing an effective issue resolution if the agreed standards are not met;
  • Managing the BPO service from multiple aspects, included but not limited to relationships, contract, scope, SLAs, reporting, change process and financials;
  • Managing the Continuous Improvement capability from the CBS Finance perspective;
  • Managing the CBS Finance Service Catalogue new activity/project intake process from the CBS Finance perspective;
  • Maintain good working relationships and team spirit within the organization;
  • Any other tasks assigned by the line manager related to the areas of accountability.


What you’ll need to succeed:


  • Masters degree in finance or business;
  • 7+ years of relevant experience;
  • Solid Global Business Services / finance shared services background ;
  • Operations management experience in shared services context, including but not limited to performance management, stakeholder engagement and management and service management (preferably covering BPO offshore service delivery);
  • Deep finance shared services operations management understanding, covering development of performance and productivity metrics and management;
  • BPO service management skills, covering contractual aspects as well as daily operations management and improvement;
  • Strong relationship management experience as well as influencing and negotiation skills;
  • Exposure to working in and adapting to various cultural contexts;
  • Strong analytical, problem solving, organisational and communication skills;
  • Systematic, development-minded and collaborative working approach;
  • Display a strong work ethic and ability to comply with internal controls and policies.


You will be part of


We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.


In addition we offer you:


  • Attractive compensation package;
  • Healthy work environment - company sponsored medical and dental insurance program;
  • Food vouchers;
  • Work-life balance; 
  • Transportation allowance;
  • Performance-based bonuses;
  • Work from anywhere within the borders of Bulgaria with option to work from the office according to your preference. - hybrid work model.


Interested to join?


If you are interested in this opportunity, please apply by sending your application and CV in English.





Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.