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Business:  Cargotec
Job Function:  HR

Sofia, BG

Junior HR Specialist, HR Transactions

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday


Cargotec Business Services was established in 2017 in Sofia as the main global hub and regional hubs in the United States and Singapore. Its aim is to optimize the global business support processes of Cargotec. More than 350 people in Bulgaria provide services in the areas of Finance, Human Resources and Indirect Procurement.

Cargotec Business Services Center is growing, and we are looking for talented individuals who are seeking to develop and grow in an international and respectful organisation. Our environment of continuous improvement, innovation, openness and diversity provides the best place to drive and develop as a professional and a person.

Main tasks and responsibilities:


  • Execute standardised and scheduled processes to deliver HR data administration services in a consistent and efficient way
  • Adopt a customer-centric attitude to delivering HR services in line with SLAs, KPIs, controls and procedures
  • Demonstrate a function knowledge of local HR policies and processes to effectively respond to customer queries
  • Maintain good working relationships within the other process teams
  • Recognize unusual events or consistent problems and work with team leader to resolve issues
  • Identify process improvements: Suggest methods to update, simplify, and enhance processes, procedures and technologies
  • Own and manage any changes to process documentation
  • Ensure customers are satisfied to maintain a positive brand image for the CBS
  • Ensure all documentation is up-to-date and accurate
  • Ensure data is accurate in company systems.
What you will need to succeed:


  • Minimum bachelor degree in HR or business
  • Less than 1 year experience in HR domain and BPO
  • Experience with simple to complex query handling
  • Strong customer service focus and interpersonal skills 
  • Strong analytical, problem solving and organisational skills
  • Ability to work under pressure to strict deadlines
  • Full professional proficiency of written and oral English required
  • Second foreign language min. B2 level, both written and oral - considered as an advantage 
  • Demonstrate an attention to detail and the ability to check one’s own work.
We offer you:


•Attractive compensation package
•Healthy work environment - company sponsored medical insurance program
•Food vouchers, company paid sport card
•Work-life balance – 25 days paid vacation, company events
•Transportation allowance.


Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com