Business:  Cargotec
Job Function:  Finance

Sofia, BG

Head of Record to Report (RTR) Services

Cargotec is a leading provider of cargo and load handling solutions and services with the goal of becoming the global leader in sustainable cargo flow.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.


Join us for a smarter and better everyday!


We, at Cargotec, are looking for a Service Deliver Lead, Record to Report, to join our HIAB team in Sofia. The Hiab Delivery Lead. RtR will provide strategic and business leadership in leading the Hiab Finance RtR organization. The purpose of the position is to operate a consolidated, structured, sustainable & efficient Finance RtR organization with the Hiab business.

The role will also act as an advocate and ambassador for the Business Services concept, helping to drive change management and actively supporting in building and maintaining a strong internal and external stakeholder relationship strategy.

Main tasks and responsibilities


Oversight of team performance to SLA’s and/or other objectives:

  • Monitoring of SLA’s, projects, process improvements and new transitions 
  • Analyze and develop corrective and preventive action plans when objectives or SLAs are not met 
  • Maintain a strong focus on execution and deliver short term results and successes while moving towards the long-term vision


Leadership and People Management - Coaching of Managers, Team Leads and/or associates of the Finance operations

  • Set goals and objectives for the RtR operations driven by quality, productivity and financial management
  • Develop Individual Development Plans for direct reports and provide input to the IDP of Key associates and entire leadership members. Provide inputs and joins calibrations on Talent Assessment Profiling and Succession Planning
  • Meets with direct reports on a regular basis on a one to one basis to discuss operational performance, strategic plans, objective direction and provide coaching and development opportunities
  • Works with HR on disciplinary situations in a timely manner according to policies in place


Governance, communication and Executive engagement  - Continuous collaboration and communication with assigned Finance Controlling/Management Executives on strategic planning, productivity optimization, business process migration, and problems resolution

  • Schedules/ joins regular video conferences with Business Partners to review the operational performance of all financial areas
  • Actively participate and lead quarterly business reviews with regional finance directors/controllers
  • Actively participate on CFO meetings and conference calls


Standardization of processes, process improvements & financial management and compliance

  • Lead regional and global standardization of processes in Finance in strong collaboration with the RTR Process Manager and enabling support functions
  • Design, build and implement new processes and actively work with the respective regional and global teams on retiring old technology, implementation of new tools, processes, systems and drive continuous process improvements and elimination of process inhibitors
  • Develop and execute continuous improvement targets to eliminate productivity inhibitors, gain efficiencies and monitor regularly the financial savings produced from each project
  • Establish the appropriate internal control environment to more efficiently monitor transaction risk and financial exposure ensuring compliance with tax, legal and regulations as per the individual country requirements.

What you’ll need to succeed


  • Progressive experience working (at least 8 years) in/with BPO/Shared service in Senior Management roles preferable leading multifunctional Finance operations 
  • Experience on leading multi country-multi cultural teams preferable
  • Bachelor in Public Accounting, Finance or similar. CPA/CA or similar qualification in Finance is a plus
  • Knowledge of IFRS and US GAAP
  • Experience on Lean and Six Sigma - Green Belt or Black Belt certification preferable
  • Project Management certification, preferable
  • Proficient English is a must, any other language is a plus
  • Authentic leadership skills to inspire engage and foster a culture of excellence as evidenced by ongoing communication, performance metrics/accountability, recognition and rewards; and, associate engagement
  • Ability to apply functional expertise, business insight and customer/stakeholder needs to generate new ways of thinking, evaluate potential new opportunities and implement marketable solutions
  • To inspire creativity, problem-solving, and continuous improvement to generate ideas
  • Build long-term, strategic relationships with functional customers/partners; anticipates future business trends and opportunities; and, develops solutions that create and sustain competitive advantage
  • Able to promotes and drive industry-best practice within the function and considers capacity and capability characteristics when defining the global footprint and lifecycle strategy for the function. 

You will be part of


We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. 


In addition we also offer:


  • Attractive compensation package
  • Company sponsored medical insurance program
  • Food vouchers
  • Work-life balance – 25 days paid vacation, company events
  • Transportation allowance
  • Performance-based bonuses
  • Company policy of permanent remote based location within any point in Bulgaria, office based only on very limited occasions.

Interested to join?


If you are excited about this opportunity, please submit your application and CV in English.




Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.