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Business:  Cargotec
Job Function:  HR

Sofia, BG

HR Specialist, HR Transactions

Cargotec is a leading provider of cargo and load handling solutions with the goal of becoming the leader in intelligent cargo handling.

Cargotec Business Services was established in Sofia, Bulgaria in August 2017 and has close to 450 employees now. Our goal is to help accelerate Cargotec’s success by providing world-class global business services in the areas of Finance, Human Resources and Indirect Procurement.


Join us for a smarter and better everyday



We are looking for an experienced HR specialist,HR Transactions to join our CBS HR Services Team. On this role you will deliver HR transaction services in line with our customers’ needs and expectations and you will process complex transactions and resolve complex enquiries. As a HR specialist, HR Transactions you will be working together with Local HR Advisors and HR Specialised , Service Delivery Director, Team Managers and other Team Members, Stakeholders across the Global Company.


Main responsibilities:


  • Execute standardised and scheduled processes to deliver HR data administration services in a consistent and efficient way
  • Ensure all documentation is up-to-date and accurate
  • Maintain good working relationships within the other process teams
  • Work with team leader to resolve issues 
  • Adopt a customer-centric attitude to delivering HR services in line with SLAs, KPIs, controls and procedures
  • Demonstrate a function knowledge of local HR policies and processes to effectively respond to customer queries
  • Identify process improvements: Suggest methods to update, simplify, and enhance processes, procedures and technologies
  • Own and manage any changes to process documentation
  • Train and support colleagues in activities within own area of speciality

What you’ll need to succeed:


  • Minimum bachelor degree in HR or business
  • 1+ years of  experience in HR domain and BPO
  • Experience with simple to complex query handling
  • Strong customer service focus and interpersonal skills 
  • Ability to work under pressure to strict deadlines
  • Knowledge about RPA, ERP/Cloud solutions
  • Fluency in English - both written and spoken

You will be part of:


We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.



In addition we also offer you:


  • Attractive compensation package;
  • Healthy work environment - company sponsored medical insurance program;
  • Food vouchers 80 BGN;
  • Work-life balance – 25 days paid vacation, company events;
  • Transportation allowance 60 BGN;
  • Performance-based bonuses;
  • Company policy of permanent remote based location within any point in Bulgaria, office based only on very limited occasions.

Interested to join?


If you are excited about this opportunity, please submit your application with CV by 31.05.2022


Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com