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Business:  Cargotec
Job Function:  CBS

Sofia, BG

Apply by:  31-07-2019

HR Process Solution Coordinator

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable.

Cargotec Business Services was established in 2017 with Sofia as the main global hub and a regional hub in the United States. Its aim is to optimise the global business support processes of Cargotec. More than 230 people in Bulgaria provide services in the areas of Finance, HR and Indirect Procurement.

Join us for a smarter and better everyday

Cargotec Bulgaria is growing, and we are looking for HR Process Solution Coordinator, who strives to develop and grow in an international and respectful organisation. Our environment of continuous improvement, innovation, openness and diversity provides the best place to drive and develop as a professional and a person.

The role is to, on one hand, understand the process development needs of the Cargotec Business Services as defined by Global Process Owner and on the other hand to understand the functionality and technical capabilities of the solution. The work happens in close collaboration with Solution Owners and Solution Architects in the corporate Information Management function.

The main solutions in scope of this role are SuccessFactors and related tools such as Docusign, AODocs and ServiceNow, including integrations with ERP and other enterprise systems used by corporate functions and Cargotec Business Services.

Main tasks and responsibilities
  • Incident and problem management and user support
    • Handling of HTR support requests and incidents created by users
    • Participates in change management process being by coordinating trainings and  testings 
    • Interface support
      • Coordinate the request management by Tieto / integrations and Time Off
      • Supports the solution administration and the HTR processes executed in the solution
    • Data integrity management
    • Access management according to company guidelines and policies
  • Training
    • Trains the key users
    • Produces and maintains training materials
  • System development and testing
    • Participates in solution development projects including solution testing
    • Informs users and other HTR and IM stakeholders about the system and process changes
    • Responsible for coordinating and documenting solution requirements and change requests for the process area in question
  • Documentation
    • Maintains the solution documentation
What you will need to succeed:

  • Minimum Bachelor’s degree in Business Administration, Computer Science, Economics or other relevant area
  • Minimum 3 years of technical and/or functional experience in SuccessFactors or other equivalent system
  • Experience of administration activities is an advantage
  • Experience of working with HR processes and tools would be an advantage
  • Experience of working with ServiceNow and SAP systems is an advantage – modules BW, SAP SuccessFactors
  • Basic understanding of HR and related support and business processes
  • Basic knowledge of IT systems and interfaces
  • Interest in project work and development of processes and IT systems
  • Proficient in spreadsheets (possibly Google Sheets)
  • Professional working proficiency in written and spoken English
  • International mind-set and comfortable with working in global matrix organisation
  • Positive and solution-oriented person with motivation for the tasks as hand
  • Ability to network with people and true interest to support and develop others in using the solutions in HTR process area
  • Understanding of business processes and their development, documentation and definition and the link between business processes and IT systems
  • Capability to provide training to end users and develop training material
  • Collaborative, team oriented and with strong communication skills
  • Strong organisation and coordination skills, capability to advance different tasks in schedule
We offer you

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture.

With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

In addition we also offer:

• Attractive compensation package
• Healthy work environment - company sponsored medical insurance program
• Food vouchers, company paid sport card
• Work-life balance – 25 days paid vacation, company events
• Transportation allowance.

Interested to join?

If you are excited about this opportunity, please submit your application and CV.


Cargotec and its businesses

Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion and it employs over 11,000 people.

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