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Business:  Cargotec
Job Function:  CBS

Sofia, BG

Apply by:  30-04-2019

Global Service Delivery Lead, RTR

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday :

Cargotec Business Services is growing, and we are looking for talented individuals who are looking to develop and grow in an international and respectful organisation. Our environment of continuous improvement, innovation, openness and diversity provides the best place to drive and develop as a professional and a person.


The purpose of the role is to lead the Record to Report functional area in the Cargotec Business Services Finance and thus being responsible for Global R2R service delivery and organization.

Main tasks and responsibilities :

  • Lead, manage and organize the Service Delivery team including external BPO partner’s service delivery
  • Manage budget, quality and risk in process area
  • As a member of CBS Finance Mgmt think wider than within responsibility area only
  • Ensure the high performance of the CBS service delivery in accordance with SLA, best practices, Internal controls, KPIs etc. 
  • Responsible for implementation and well-functioning To-Be process design
  • Overall responsibility of service strategy and roadmapping
  • Optimize resources and maximize capacity utilization
  • Optimize RTR organization structure to drive for productivity
  • Resource, train, motivate and manage the organization
  • Support the implementation of a customer-oriented culture in the CBS and seek for good customer satisfaction
  • CBS level external audit coordination
  • Participate in transition activities when applicable
  • Act as Senior escalation point for issues related to the specific process area
  • All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements.

What you’ll need to succeed:


  • Minimum master degree in finance or business  
  • 8+ years of experience in finance which 2+ years in a managerial role in a finance function in international environment (preferably from a Shared Services/BPO environment) 
  • Good knowledge of financial processes design
  • Proven people management and development skills with an understanding of human resources and change management issues
  • Strong organizing skills and passion to drive for a change
  • Budget, cost & performance management
  • Service management
  • Knowledge of industry best practices
  • Knowledge of IFRS accounting standards and internal controls
  • Strong customer service focus and interpersonal skills 
  • Full professional proficiency of written and oral English required
  • Willing to travel and International mind-set

You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

In addition we also offer: 

  • Attractive compensation package
  • Healthy work environment - company sponsored medical insurance program
  • Food vouchers, company paid sport card
  • Work-life balance – 25 days paid vacation, company events
  • Transportation allowance.

Interested to join?

If you are excited about this opportunity, please submit your application and CV.

Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people.


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