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Business:  Cargotec
Job Function:  CBS

Sofia, BG

Apply by:  03-06-2019

Global Process Owner, Order to Cash

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value. 

Cargotec Business Services was established in 2017 with Sofia as the main global hub and a regional hub in the United States. Its aim is to optimise the global business support processes of Cargotec. More than 350 people in Bulgaria provide services in the areas of Finance, HR and Indirect Procurement.

Join us for a smarter and better everyday

We are looking for a Global Process Owner, Invoice to pay to own, manage and continuously improve the OTC process incl. defining the OTC process
strategy, performance measures, process standards and policies.

Main tasks and responsibilities

  • Responsible for defining the end-to-end process, performance measures, internal controls, business rules, standards and policies
  • Ensure end-to-end thinking in all tasks conducted
  • Provide process specific documentation, expertise and guidance for process analysis and
  • improvement to the colleagues (act as subject matter expert for the specific end-to-end process)
  • Develop KPIs and measurements to assess and manage the performance of the end-to-end process
  • Deliver against the KPIs and measurements of the process areas
  • Lead process standardization and harmonization through continuous improvement (incl.automation and robotics)
  • Prioritize process development activities
  • Identify new improvement opportunities
  • Use benchmarking to create and share leading practices
  • Ensure service is delivered with a strong focus on customer satisfaction and in accordance with the SLA
  • Up-date SLA and operational metrics according to changes
  • Constant focus on customer satisfaction
  • Be part of building up the OTC area in the CBS in close cooperation with the project team.

What you will need to succeed:

  • Minimum bachelor degree in finance, accounting, business, or similar
  • +5 years of experience with the business process area in an international environment (OTC)
  • Projects, change management, transition and operational excellence skills
  • Certification of Lean/Six Sigma is an asset
  • Outstanding communication and facilitation skills
  • Knowledge of industry best practices
  • Strong analytical skills and understanding of project management methodologies
  • Courage to implement with the determination and ability to influence various stakeholders
  • Full professional proficiency of written and oral English required, other languages being an asset
  • Willing to travel

We offer you

  • Attractive compensation package;
  • Healthy work environment - company sponsored medical insurance program, food vouchers, company paid sport card;
  • Work-life balance – 25 days paid vacation, company events;
  • Transportation allowance;
  • Option to work from home

If you are excited about this opportunity, please submit your application and CV.


Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.2 billion and it employs over 11,000 people. 

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